Sales Associate Customer Relations
Resume:
Esther Mabela
Normal, Il *****
*************@*****.***
Education
GED October 2013
Small Business Management certification 2024
●Relevant courses; fundamental accounting, QuickBooks, customer relations.
WORK EXPERIENCE
Dangerous good specialist
FedEx ramp at regional airport Bloomington April 2014- March 2022
Dealing directly with mail and packages coming to my station to be sent by plane, sort them out by city or destination.
Put the dangerous goods in our system to be track. Filling papers for every checklist for dangerous goods. Organize every paper’s work that needs to stay in our station for verification. Act as liaison to provide product or services information, answer questions and resolve any emerging problems that our customers accounts might face with accuracy and efficiency.
Walmart
Cashier Lead, sales associate
August 2007-2014
Respond to customer inquiries via phone, email, and chat. Resolve customer complaints and issues in a timely and professional manner. Process orders, returns. Informing customers about current promotions and advertisements.
skills
●Cultivated positive customer relationships
●Microsoft office
●Excel
●Conflict resolution
●Research and interpretation
Language
●English
●French
Contact this candidate