Customer Service Sales Associate
Resume:
Victor Monacelli
OBJECTIVE
My primary objective is to deliver exceptional customer service, developing long-lasting relationships and delivering all Banking products and Services to all Customers
REFERENCES
Available upon request.
ADDRESS
9005 District Blvd.
Bakersfield, CA. 93311
PHONE
********************@*****.***
EXPERIENCE
JAN 2023- PRESENT
Albertsons-Cashier, money transfers, Cash handling, Customer service Closing manager, Bakersfield, CA.
JUNE 2006- AUG 2022
Wells Fargo Bank-Teller, Banker 1-2, Business Specialist, Manager, Bakersfield, CA.
JULY 2002- JUNE-2006
ADP Payroll- Supervisor of State Tax Filing, San Dimas, CA.
Key Responsibilities: Greeting every customer with a WOW experience, including lobby. Providing exceptional customer service. Build long lasting relationships. Resolving customer issues and opening customer accounts. Exceed sales goals. Educated customers how to utilize on-line technology including ATM convenience. Making everyone feel comfortable, appreciated and important. Completing all necessary transactions accurately and quickly. Introducing customers to other departments, {Mortgage, Private Banking, Business Banking, etc.} to deepen relationships. Knowable of various “Finish strong” processes. Aware of various Regulations set by Law and Banking Policies. Active within the community. Volunteering at Church and the Mission of Kern County.
EDUCATION
Citrus College Glendora, CA.
Associate degree in business administration.
Cerritos College.
Associate degree in Retail Management
SALES/CASH HANDLING
Listened to customers on what their needs were and provided them with the correct products and services. Repeated top sales associate for all 10 years at Wells Fargo. Built and developed a team of associates for a long-lasting career. Up selling products to customers to increase Bank profitability. Extensive knowledge in balancing Vault, cash tills and cash limits. Cash Shipments. Experienced in bookkeeping to resolve balancing issues. Knowledgeable on Various technology platforms.
TEAM BUILDING
Model, trained, coached and provided expectations to deliver a winning team of hard working dedicated diverse individuals.
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