Customer Service Fine Dining

Kalei Haynes

HOSPITALITY PROFESSIONAL

Baltimore, MD 202-***-**** ******.******@*****.***

Objective

Experienced server with skills in fine dining, hospitality, and customer service. Seeking an opportunity to employ my abilities in communication, problem solving, and attention to detail in a server role. Highly committed to providing enjoyable dining experiences to guests.

Experience

Fine Dining Server at Magdalena- Relais & Châteaux 2021-2023

Maintained extensive knowledge of 25+ menu items, ranging from the origin of ingredients to cooking methodology, to educate diners and answer all questions.

Provided prompt, accurate, and exceptional customer service while simultaneously ensuring that 0 reservations were delayed.

Anticipate guests needs ascertain satisfaction, and respond urgently and appropriately to guest concerns.

Managed multiple tables and guests interactions while delivering a quality dining experience.

• Presented each course of the meal to exacting standards established by the chef to create a rich, fulfilling experience for diners.

Cultivated a collaborative, team oriented environment amongst staff.

• Acted as a host and server during short staff nights

Server at Red Lobster 2018 — 2021

Recorded food and drink orders and served customer requests to the highest standards.

Maintained full product knowledge of menu and specials.

Made suggestions to customers based on preference.

Always mindful of sanitation and safety considerations when handling food.

Host at On the Border Mexican Grill & Cantina 2016 — 2018

Successfully balanced multiple tasks such as managing reservations, seating guests, and taking to-go orders.

Proven ability to handle large customer volumes while staying organized and efficient.

Maintained a professional and friendly attitude while working with customers.

Gained extensive knowledge of customer service standards.

Developed strong communication skills while working with customers at the front of house.

Highly skilled in setting tables, bussing tables, and seating guests in a timely manner.

Education

Bowie State University

Major: Criminal Justice Minor: Communications

Skills & abilities

Customer Service - Expert

Problem solving – Expert

Communication - Expert

Leadership - Expert

Flexibility - Expert

Interpersonal – Expert

Fine Dining – Expert

Adaptability – Expert

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