Security Engineer Desktop Support
Resume:
Ken Ardiel
********@*****.***
**** * ********, ******* **, 92805
Professional Summary
Over 25 years of experience in IT
Certifications:
(ISC)2: CISSP
Microsoft: MCP, MCDST, MCITP, MCTS, MODERN DESKTOP SUPPORT
CompTIA: A+, Network +, Security +, CASP
HP: Self Maintainer
Dell: Self Dispatch Notebook Certification
Control Data Institute: Computer Programmer
Information Security Engineer for over 5 years.
Sr PC/LAN Helpdesk Technician for over 10 years.
Programmer for over 10 years. Programmed financial, manufacturing, automotive/motorcycle, distribution, sales, parts/inventory and insurance systems on a variety of mainframe, mid-range and PC platforms.
Experience
ABTECH, Vista, CA 06/2021 to 3/2024
On-Site Senior Systems Engineer at City of Lake Forest
Support: including PCs, laptops, tablets, iPad, Surface Pro, monitors, printers, servers, iPhones, Android
Using: AD, Hybrid Exchange, Microsoft 365 admin, Azure
PLAN B, San Juan Capistrano, CA 06/2021 to 06/2021
PC Helpdesk Technician – Contractor
Ransomware clean-up for a PLAN B client in Long Beach, CA
UNITED HEALTH GROUP, Irvine, CA 12/2006 to 2/2021
Information Security Engineer (12/2015)
Provide Security Reports from Rapid 7/Service Now for Management/Technical leads/server owners and follow up to ensure that the vulnerabilities are patched.
Create Security Reports from Current News for Management.
Provide Critical and Severe vulnerability reports to the Acquired Entities for remediation and follow up to ensure that the vulnerabilities are patched.
Host and Attend war rooms for Critical vulnerabilities and ensure that the vulnerabilities are patched.
Helped On-Board 60+ Acquired Entities into the UH Service Now/Nexpose environment.
For 2 years was PM for 3 State HIX’s, ensuring that their vulnerabilities were patched.
Helped with PCI audits.
Ensured that Acquired Entities and Core servers followed Base Line Audits.
Senior Technology Support Analyst
Provide PC hardware & PC software support for office users and tele-commuter users on Windows XP Pro, and Windows 7 using BOMGAR; Windows applications on Dell and HP PCs and Laptops. Other supported hardware includes Blackberries, iPads, iPhones, Android phones and Verizon Wireless broadband cards.
Application support includes Altiris, MS Office suite, Adobe suite, Norton, Cisco VPN and UH apps.
WESTERN GROWERS, IRVINE, CA 03/2006 to 12/2006
PC Helpdesk Technician
Windows Server 2003 builds and deploy patches and troubleshoot.
Firewall, IPS and IDS maintenance.
PC desktop and application support. Support Blackberry server and devices.
Network/LAN support, from installing Cat 5E cables to supporting Cisco routers.
Ken Ardiel
********@*****.***
1215 E Chestnut St, Anaheim CA 92805i
Experience (cont.)
UNITED HEALTH GROUP/PACIFICARE/PACIFIC LIFE & ANNUITY, Irvine, CA 04/1991 to 02/2006
Consultant – 12/2005 to 02/2006
Prescription Solutions IT Helpdesk team.
Senior System Support Specialist – 10/2003 to 12/2005
Transferred to the centralized IT PC helpdesk team.
Provide PC hardware & PC software support for 600 home office users and 130 field users on Windows 2000, Windows XP, Office 2000, and Office 2003 on Intel based PCs and Laptops. (Dell, HP, Compaq, IBM).
Responsible for maintaining, updating and rolling out company approved images using Ghost.
Provide hardware and software support for Dell laptops. Including VPN and RAS setup.
Support of PC applications, hardware installations, configuration, & high-level troubleshooting.
Support of all PC peripherals; printers, scanners, external drives, etc.
Build; rebuild PCs from scratch; load operating system and applications.
Use KixScript to program logon scripts.
Use Clarify, Ghost, Active Directory and Altiris to support the organization.
Network Engineer - 12/1996 to 10/2003
Transferred to the MET Business Unit to become the PC/LAN Administrator.
Primary duties were the support of 100+ PCs and 30+ printers.
Migration from Windows 3.1 to Windows 95.
Migration from Windows 95 to Windows 2000.
Connected the MET Business Unit to LAN. Participated in the LAN design.
Created the Intranet pages for MET. Converted Q&A DOS databases to Microsoft Access.
Created and maintained division’s IT PC procedures.
Maintained hardware and software inventory (Microsoft Access).
Programmed COBOL on an HP3000.
Responsible for recommending and purchasing PC hardware and software.
Lead role as the business grew and other PC technicians were hired.
Senior Programmer Analyst - 12/1995 to 12/1996
Transferred to the AS/400 COBOL group.
Senior Programmer Analyst - 07/1992 to 12/1995
Accepted full time employment in July, 1992
Maintenance programmer on various mainframe COBOL systems.
Started working as PC support.
Consultant - 04/1991 to 07/1992
Maintenance programmer of the mainframe COBOL Sales systems
YAMAHA MOTOR CORPORATION, Cypress, CA 12/1988 to 04/1991
Consultant
Responsible for designing, programming and implementing all Retro Sales programs on an IBM mainframe in COBOL. These programs included rebates, promotion funds, bonus dollars, dealer trips, customer merchandise.
Had sole responsibility for disbursing bonus checks and credits to the nationwide dealer network.
Helped design and program COMAND, the replacement of the Retro system.
PACIFIC MUTUAL/PACIFIC LIFE & ANNUITY, Fountain Valley, CA 12/1987 to 12/1988
Consultant
Designed and programmed in COBOL a complete replacement of the Producer Licensing system.
Maintenance programming of various mainframe COBOL accounting systems.
Other Education
Control Data Institute
Windows 2003 Server, Quick Start, Santa Ana, CA
Active Directory 2003, Quick Start, Newport Beach, CA
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