Customer Service Administrative Support

Shannon Daniels

AB, 403-***-**** ******************@*****.***

Professional Summary

Seasoned professional with extensive experience in customer service, administrative support, and office management. Proficient in pharmacy and office software systems, with a strong track record of improving operational procedures. Skills and Qualifications

● 20 plus years of customer service experience

● Extensive cash handling skills

● Advanced knowledge of POS systems

● Proficient in Microsoft Office Suite.

● Strong organizational and time management skills

● Able to work independently and part of a team

Administrative Skills

● Handled office administration and reception tasks.

● Skilled with Kroll pharmacy software and Pharmaclik ordering system.

● Proficient in Jane booking system and office equipment handling.

● Maintained professional communication and multitasking skills to meet deadlines

● Knowledge of a variety of office equipment

Office Management

● Filing

● Experienced with confidential information

Employment History

Loblaws Pharmacy Assistant Oct 2016 - Oct 2023

● Entered and managed customer prescriptions within Kroll pharmacy software.

● Packaged medications following Alberta Pharmacy guidelines.

● Stocked shelves and ordered supplies via Pharmaclik.

● Produced blister packs and conducted monthly inventory counts.

● Handled daily cash transactions and customer queries. City of Calgary Fitness Instructor/Fitness Center Monitor 15 years

● Taught diverse fitness classes enhancing community health.

● Updated certifications and conducted anatomy workshops.

● Supervised weight room, maintained fitness equipment, and ensured patron safety.

Alberta health services Fitness Instructor 4 years Town of High River

● Directed functional fitness programs for disabled individuals.

● Managed specialized classes focused on chronic conditions.

● Facilitated swim programs and daily activities in support programs.

● Knowledgeable in the areas of certain diseases and conditions including COPD

(Chronic obstructive pulmonary disease), multiple sclerosis, fibromyalgia, and heart disease.

● Adult Day Support Program - Taught functional fitness classes for participants with various disabilities, participated in swim programs helping participants, daily living activities including outings and preparing meals. Education

Canscribe Medical Transcription College - Diploma

Contact this candidate