Sr. System Analyst

EXPERIENCE

Sharp Healthcare Sr. System Analyst - ISD San Diego, CA April 2023 – July 2023

• Planned and scheduled quarterly releases for various software and configuration deployments.

• Organized and conducted interviews with internal/external customers, and EPIC consultants’ team to gather requirements, establish personas, and ensure compliance for patient summary research related reports feature. CliniComp Intl System Analyst II San Diego, CA October 2019 – March 2023

• Managed and successfully delivered a patient summary reports feature within EHR while coordinating development teams, tracking KPI, prioritizing tasks/risks, and communicating project progress.

• Coordinated a critical effort to establish system configurations to facilitate Covid-19 related equipment setup within the EHR software, on a tight deadline, which reduced unit/beds setup time by 50% and reduced newly opened related support tickets by 90%.

• Led a cross-functional teams’ effort and delivered a roadmap for architecture, UI/UX, development, QA, and release process for EHR products family within a tight deadline.

• Led an effort to enhance the submitted tickets data quality within the system which resulted in 22% reduction in number of errors reported with common tickets types.

• Performed large scale software configuration change-requests for deployed software system and communicated documented changes with customers.

IBM Software Specialist San Diego, CA October 2015 – October 2019

• Led an effort to plan and implement recovery procedures for a large set of legacy systems and tools which reduced down times by 38%.

• Conducted multiple research efforts and proposed solutions for current user-flow pitfalls and performance issues within the application.

• Led an effort across multiple teams to coordinate a set of health and monitoring metrics to track system uptime and logs with a live dashboard webpage.

• Assisted customers with troubleshooting advanced areas of the software and hardware deployed while maintaining 100% customer satisfaction.

SDFF Technical Support Specialist San Diego, CA March 2011 – October 2015

• Led an effort to streamline the imaging process through scripting to configure machine installation based on system hardware and customer needs.

• Engaged with customers to troubleshoot technical support cases via phone, email, and ticketing system. EDUCATION

Master's degree in Computer Engineering, Nahrain University December 2009 Bachelor's degree in Computer Engineering, Nahrain University September 2006 SKILLS

Windows • MAC • Linux • Project Management • Agile • SDLC • KPI • Data Analyst •Azure DevOps • Jenkins • MS Office • NetSuite • Bilingual • Strong Customer Focus • ServiceDirect • Slack • HubSpot • Salesforce CERTIFICATIONS & OTHERS

EPIC Certified • Active Secret Clearance • HIPPA • MCP • MCDST • VMWare • CCNA • CITRIX ALEX SHAMOON

6169 Primrose Dr, La Mesa, CA 91942 • 619-***-**** • ************@*****.*** • LinkedIn

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