lCT It Support
Resume:
FREDUA AGYEMAN DONKOR
CURRICULUM VITAE
Mr. Fredua Agyeman Donkor
E-mail: *******************@*****.***
Contact No.: +233-***-***-***
PERSONAL DETAILS
• Date of Birth 4th December 1990
• Sex: Male
• Nationality: Ghanaian
• Marital Status: Married
• Children: Two (2)
• Language Spoken: English, Twi
CAREER OBJECTIVE
To work in a professional corporate Environment and contribute strongly to the I.C.T & Logistics department and the company as a whole, along with a unique drive for excellence and success for the company.
SKILLS AND COMPETENCES
• Highly articulate, confident and persuasive team builder, combing my ideas with others to accomplish better objectives.
• Good interpersonal skills, strong leadership, adaptable and of high integrity.
• Easily adaptable and quick to fit into new situations.
• Very innovative, always seeking new ways to give quality services.
• Critical thinker, strong analytical skills, accurate and probing.
• Calm reliable and dependable in meeting objectives.
• Able to motivate and communicate to achieve good business performance.
• To identify problem areas and coordinate corrective actions before Services are affected. 2
FREDUA AGYEMAN DONKOR
WORK EXPERIENCE
October 2022 to December 2022 TEYSEER SECURITY DOHA, QATA. (FIFA WORLD CUP 2022)
SENIOR SECURITY SUPERVISOR FOR CANADA NATIONAL FOOTBALL TEAM TRAINING CAMP (UMM SALAL ALI)
Duties and Responsibilities;
• Teyseer Security (FIFA World Cup Qatar 2022) Analysed and investigated incidents alongside functional management and security supervisors.
• Advised security team and conducted investigations of significant threats and loss or misappropriation of assets.
• Developed improved training methods with focus on public safety and officer awareness.
• Monitored work of contractors in design, construction and start up phases of security systems.
• Oversaw team of security officers and managed scheduling and performance evaluations.
• Recorded incident reports with detailed accounts of occurrences.
• Conducted frequent security audits to identify potential problems related to physical security, staff safety and asset protection.
• Inspected security design features, installations and programs to verify compliance with applicable standards and regulations.
MARCH 2021 to September 2022 ZIPLINE SECURITY SERVICES, GHANA HEAD OF ICT DEPTARTMENT
• Created help desk tickets, troubleshot and resolved desktop issues.
• Provided Tier 1 IT support to non-technical internal users through desk side support services.
• Wrote and reviewed tickets to request maintenance to various types of equipment. 3
FREDUA AGYEMAN DONKOR
• Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.
• Assisted customers in identifying issues and explained solutions to restore service and functionality.
• Offered new customers training to reduce frustration and improve customer satisfaction.
• Updated software to safeguard against security flaws.
• Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
December 2017 to February 2021 Family Care Hospital, Kumasi - GHANA HEAD OF DEPARTMENT ICT& LOGISTICS
Duties/Responsibilities
o Managed a Microsoft SQL database server system.
o Database backup and restore.
o Connecting and managing all the various departments running a folder-less system on a secured IP network.
o Managed all vehicle repairs and maintenance in insurance and road worthy certificates o Manage stock levels of drugs, consumables and non-consumables for the facility. o Responsible for tracking, receiving, and stocking all items ordered o Ensures materials are appropriately stored
o Programs the final inventory of materials prior to shipment o Manages and maintains inventory to operating levels to avoid supply o Manages the repair of equipment
o Responsible for supervising and accounting for an inventory o Carries out annual property inventory and provides other reports in his area of responsibility
o Established and managing a 2.4ghz wireless point to point and point to multi point IP network in and outside the facility.
o Hardware and software support and maintenance.
o Support and train clinical and non-clinical staff on ICT platforms. 2015 to MAY 2017 XP RESOURCES LTD. GH (Producers of Darkofresh Mineral water) LOGISTICS MANAGER
Duties/Responsibilities
o ·Managed stock levels, delivery times and transport costs; o Used associated information systems to coordinate and control the order cycle.
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FREDUA AGYEMAN DONKOR
o Co-operate with other departmental heads
o Training of warehouse staff
o Managing the Care and custody of various warehouse keys o Maintain good Fire precaution and security
o Keeping warehouse systems and procedures under review o Evaluate performance and quality and to plan improvements; o Liaise and negotiate with customers and suppliers; o Develop business by gaining new contracts, analysing logistical problems and producing new solutions;
o Managed all vehicle repairs and maintenance in insurance and road worthy certificates o Continually improve and develop business performance within the constraints of legislation, fuel costs and rising environmental pressures
2011 to May 2016 U2Online Communication LTD (ISP)
NETWORKING/SYSTEM ENGINEER
Duties/Responsibilities
• Established Wireless M.A.N(Metropolitan area Network) point –to-point and point
–to- multipoint Radio Link Around Accra Metropolis
• Setup Wireless LAN, PAN, WAN, and Wi-Fi through RF/ Network
• Site Surveys, Network Planning, Link Planning, and working with coordinate
• Installing of Client Device and VPN Connation in some part of Accra
• Configuration of WiMAX 4G CPE, Linksys Wireless Router, and Network troubleshooting
• Configuration of Cisco Routers, Switches, VLANS and Network mapping
• Working with Network Management software like Whatsup Gold, PRTG Network Monitor, Google Earth, earthpoint, Aplimax, Wireshark, Microsoft Visio, VNC, TeamViewer, WinSCP and logMein
• Working with Network protocols SNMP, TCP/IP, DNS, DHCP, FTP, BGP, and HTTP.
• Windows 2008 server Administration
• System Security, Network Security, and UPS
• Managing, Planning and Maintenance of Network Cabling including UTP and STP
• Setting up a N-Computing & management of Print Server
• Solid understanding of Wireless Technologies
CCTV IP CAMERA NETWORK SYSTEM
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FREDUA AGYEMAN DONKOR
• Planning, Implementing, Configuration, Installing and accessing remotely, enabling authorized users to View live and Recorded Video at any time and from virtually any Networked location.
• To Configure IP CCTV Cameras Event Management Application server and Advanced Security and Network Management Features
• Documentation of a project, Training of end users RESEARCH WORK, AND TRAINING ON TELECOMMUNICATION EQUIPMENT’S Airspan 4G WiMAX Devices
Products like Greenpacket WiMAX indoor CPE
Greenpackt USB Modem and Gemtek out door WiMAX CPE TELTONIKA WiMAX 4G
Teltonika Rut 425, 723, and Teltonika USB Modem
UBIQUITI
Rocket M5, M3, Nano station, Nano Bridge, and power Station, Power Bridge, Airfiber Unifi Enterprise Wi-Fi, System, Sector Antenna,MIMO Omni Antenna, Rocket dish antennas, Pico Station M2hp and Nano Station looM2 RADWIN: 1000 Series
EDUCATION
Date: Aug 2008 - Sept 2009
INTERCOM PROGRAMMING &MANUFACTURING
Institution: CO.LTD
(IPMC)
Qualification DIPLOMA IN HARDWARE & NETWORKING ENGINEERING Date: 2005- 2008
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SENIOR HIGH
KUMASI SECONDARY TECHNICAL SCH.: SCH
Qualification WAEC CERTIFICATE
Date: 2005
JUNIOR HIGH
BETHEL PREPARATORY SCH. SCH
Qualification BECE CERTIFICATE
REFERENCE
MR KINGSLEY OKYERE
HEALTH ADMINSTRATOR
LIVING WATERS HOPITAL
KUMASI
O545394853
MR ODAME BENJIMAN
REGIONAL MANAGER/COMANDER
EDEN SECURITY SERVICES
KUMASI.
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