High School Customer Service

San Jacinto, CA ***** 951-***-**** **********@******.***

LAILA JACKSON

Hollywood High School, Los Angeles, CA

**/****

West Valley High School, Hemet, CA

High School Diploma, 06/2022

EDUCATION

I am a motivated service worker with exceptional social skills, communication abilities and customer service background. I am dedicated to following health and safety guidelines and handling food items properly. I am also organized and successful multitasking while willingness to take on added responsibilities to meet team goals. PROFESSIONAL

SUMMARY

SKILLS ● Attention to Detail

● Heavy Lifting

● Adaptability and Flexibility

● Stocking and Replenishing

Product Stocking and

Rotation

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● Customer Service

● Food Handling

Food and Beverage

Service

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Phone and Online Order

Processing

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● POS Terminal Operations

● Weighing and Measuring

● Store Closing

● Food Preparation

● Workstation setup

● Stock Rotation

● Flexible and Adaptable

● Team contribution

● Safe Food Handling

BACK OF HOUSE TEAM MEMBER 12/2023 to Current

Chick Fil A, Menifee, CA

GARDE MANGER CHEF 05/2023 to 08/2023

Pechanga Resort Casino, Temecula, CA

WORK HISTORY

● Open the schedule I am scheduled to open but a certain time

● Close the station I was given to close as well as help others close the rest of the kitchen

● Learn each station that is in the kitchen

● Properly train new employees on how to do our jobs effectively

● Send out orders that customers order

● Make enough chicken for employees to work with

Streamlined prep work processes for improved efficiency, reducing waste and saving time in a high-volume kitchen environment.

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Maintained a clean and organized workstation at all times, adhering to strict sanitation protocols for safe food handling practices.

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CASHIER 11/2022 to 05/2023

Habit Burger, Hemet, CA

SANDWICH ARTIST 06/2022 to 11/2022

Subway, Hemet, CA

Ensured optimal freshness of ingredients through proper storage and rotation procedures, maintaining the highest quality standards.

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Responsible for making a specific amount of gallons or pounds of prepped items for banquets or private events and restaurants that are in the casino independently or with a coworker.

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Successfully maintained consistent quality across all Garde Manger dishes, ensuring adherence to established recipes and preparation techniques.

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● Coordinated with team members to prepare orders on time.

● Bag food items that the customers have order in the way the company trains us how to

● Make Ranch

● Make Limeades ( Juice)

● Make sure the lobby and bathrooms are clean 24/7

● Take over drive through ( take orders and handle their payments)

● Completely be in control of all in store orders ( customers who come in the lobby and order)

● Make milkshakes

● Prep food while following the formula that is used - Make sandwiches for customers

● Greeted guests, promoted specials and took orders

● Assist customers in choosing menu items by providing food complementing information Identify the price of goods and calculated bills with optical price scanners, calculators and cash registers

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● Keep kitchen, counter and dining areas cleaned and sanitized

● Accurately operate cash register to process customer payments

● Check on dining areas frequently to clean up spills, wipe down tables and restock stations Properly label and store food and fresh ingredients in the cooler or freezer to optimize freshness

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● Prep salads, soups and sandwiches for customers

● Keep the drawer balanced by accurately processing cash, credit and debit payments CERTIFICATIONS Food Handlers Card

Contact this candidate