Property Manager/Community Manager
Resume:
Joyce Goodburn
Sun City, AZ *****
**********@*****.***
A highly motivated and resident focused Property Management Specialist who excels at oral and written communication, with over 20 years office management experience. Able to adapt quickly and work great under pressure. Encompassing advanced problem-solving abilities and a great eye for detail, whilst able to use own initiative as well as working as part of a team. Friendly outgoing personality and able to identify customer/client concerns or needs, resolving them quickly and efficiently by utilizing skills gained thru years of experience dealing with a diverse multitude of people. Looking to bring a positive attitude and excellent office efficiency to a fast-paced office with room for growth.
Work Experience
Community Manager
Celtic Property Management - Phoenix, AZ
September 2023 to April 2024
• Customer service and interpersonal skills needed to meet with prospective and current tenants
• Good verbal communication
• Attention to detail to ensure applications are accurate and tenant issues or questions are adequately addressed
• Organization and the ability to multitask efficiently
• Problem-solving to find effective solutions for a variety of potential issues
• Knowledge of rental contracts and property and anti-discrimination laws Property Manager
ASSET LIVING - Phoenix, AZ
December 2022 to June 2023
Responsible for overseeing the entire operations of an on-site housing community under the supervision of a Regional
Supervisor. Managing all phases of operations, including personnel, leasing, maintenance, financial, administration and risk management. Supervise all aspects of the property and staff to ensure compliance with company policies and procedures, safety and fair-housing guidelines, and liability concerns. Deal with resident complaints, concerns, and requests to ensure resident satisfaction. Provide timely and accurate detailed reports as required. Give direction to and monitor maintenance construction and rehabilitation activities, to ensure quality and expediency (i.e., “walk” units and grounds to confirm make- ready and create work orders and followup once completed.) Work with Vendors
& contractors including scheduling and payment of invoices. Provide emergency contact to alarm companies if needed after hours. Experience with Affordable Housing, Section 8 & Home Inc. voucher programs.
Property Manager
DUNLAP & MAGEE PROPERTY MANAGEMENT - Phoenix, AZ
September 2021 to December 2022
Responsible for overseeing the entire operations of an on-site housing community under the supervision of a Regional Supervisor.
Managing all phases of operations, including personnel, leasing, maintenance, financial, administration and risk management.
Supervise all aspects of the property and staff to ensure compliance with company policies and procedures, safety and fair-housing guidelines, and liability concerns. Deal with resident complaints, concerns, and requests to ensure resident satisfaction. Provide timely and accurate detailed reports as required. Give direction to and monitor maintenance construction and rehabilitation activities, to ensure quality and expediency (i.e., “walk” units and grounds to confirm make-ready and create work orders and follow up once completed.) Work with Vendors & contractors including scheduling and payment of invoices. Provide emergency contact to alarm companies if needed after hours. Oversee receivable & payables.
Temp. Receptionist/phoenix Staffing
DUNLAP & MAGEE CORPORATE OFFICE - PHOENIX, ARIZONA June 2021 to September 2021
Preformed all necessary receptionist responsibilities answering a multi-phone line for corporate employees including Vice
President & President. Directed calls & messages to the proper department & recipient of inquiry. Preformed a variety of office management duties including binding reports, ordering office supplies, sorted & sent mail from the corporate office.
Customer Care Representative
NATIONAL GENERAL INSURANCE. - EVERETT, WA
December 2019 to August 2020
Keep records of customers interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Check to ensure that changes were made to resolve customer's grievances. Refer unresolved customer problems to designated departments for further investigation. Determine charges for services requested, collect deposits payments, or arrange for billing. Assistant Manager
CLAIRE'S STORES INC. - OLYMPIA, WA
February 2018 to February 2019
Support the store manager in a retail sales environment. Close and open store, provide customer service, professional ear-piercing provider, perform all aspects of retail sales including making daily deposits and other banking requirements. Along with Store
Manager, hired & trained all new employees. Solely responsible for loss prevention practices and monthly, quarterly, and annual loss prevention reports.
Private In-home Caregiver
PRIVATE RESIDENCE. - LACEY, WA
March 2009 to September 2017
Provided Excellent quality in-home care for a private client with MS. Word Processor/receptionist
ENVIRONMENTAL & ENGINEERING SERVICES, INC. - OLYMPIA, WA October 2001 to April 2004
Performed all Required clerical and office duties required, prepared, format, revise, proof, and print documents, ensuring complete accuracy. Use other equipment such as scanners, photocopiers, transcription machines, and fax machines to perform necessary duties. Answered In-coming calls on a multi-phone line, sorted and distributed in coming mail while providing outgoing mail services. Responsible for tracking entire office staff schedules and planning. Word Processing Specialist
WASHINGTON STATE HOUSE OF REPRESENTATIVES. - OLYMPIA, WA December 1992 to October 2001
Use word processor/computer or typewriter to type letters, reports, forms, or other material from rough draft, corrected copy, or voice recording. Perform other clerical duties as assigned. Prepare, format, revise, proof, and print documents, ensuring complete accuracy. Also used other equipment such as scanners, photocopiers, transcription machines, and fax machines to perform required duties. Covered for absent receptionists when needed. Knowledge of legislative processes. On-site Rental Consultant
GFS OF WASHINGTON/THE PEAK @ SOMERSET HILL APARTMENTS. - TUMWATER, WA April 1994 to November 1994
Performed all duties required for property management leasing office, provided excellent customer service, set up and scheduled appointments to perspective residents for showing of vacant apartment homes. Scheduled maintenance staff for required cleaning and apartment maintenance. Performed clerical and office management for all aspects of rental/managers office. Responsible for Weekly vacancy report and Monthly Marketing report. Education
High school diploma
Tumwater High School - Tumwater, WA
September 1984 to June 1988
Skills
• Superior Interpersonal abilities
• Merchandising
• Sales
• Organizational Skills
• Dynamic customer service skills
• Excellent time management skills
• Conflict Management
• Scheduling
• Excellent Microsoft programs and systems attributes
• Inventory
• Public Speaking
• Knowledge of compliance & fair housing laws and regulations
• Type 96WPM Advanced Word Processing/Graphic Art programs
• staff
• multi-phone line Receptionist
• retail marketing
• Training
• Team player
• Knowledge of legislative and government processes and procedures
• Administrative Office management (10+ years), Customer Service (10+ years),
• Payroll
• Supervising Experience
• Section 8
• Yardi
• Accounts Payable
• Risk Management
• Property Leasing
• LIHTC
• Transcription
• Accounts Receivable
• Loss Prevention
• Accounting
• Property management
• Fair Housing regulations
• LIHTC
• Customer service
• QuickBooks
• Research
• Negotiation
• Event Planning
• Specializing with Seniors (3 years)
Links
https://www.linkedin.com/in/joyce-goodburn
Certifications and Licenses
Bonded
Present
Arizona State Drivers license
April 2021 to April 2029
Basic state driver's license
First Aid Certification
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