Pharmacy Technician Customer Service

Vanessa Martinez-Mata 210-***-**** / *** Palm Grv / SA, TX, 78227

OBJECTIVE:

My current objective is to obtain a pharmacy technician position with an expanding and progressive organization which will utilize my skills, abilities, and education. Strong interest in pursuing professional development opportunities, including specialized training and licensure in the organization's growth areas.

STRENGTHS:

●Knowledge of drug names and common usage

●Customer Service

●Handling Money/Filing

●Very organized and oriented

●Quick learner and always eager to learn more

●Hard worker/Team player

●Good communication skills/ Dependable and responsible

EDUCATION:

San Antonio College/St. Philip's College

Certified Pharmacy Technician 2006-2008

Learned: Intro to Pharmacy, Pharmaceutical Math, Pharmacy Drug and Therapy Treatment, Community Pharmacy Practice, Ethics & Texas Pharmacy Law and have currently finished my internship.

Thomas Jefferson High School

Diploma 2000-2004

INTERNSHIP:

CVS Pharmacy -80 hours/ Position: Pharmacy Technician

Duties: Assists the pharmacists in processing of medication orders, patient inventory control, distribution functions, and tasks related to handling and filing of patient charts.

EMPLOYMENT:

Alamo Specialty Pharmacy/ Position: Pharmacy Tech (Lead) 07/2019-Present

Duties: I assist the pharmacist with the preparation of prescription medications for customers.

I take in written prescriptions requests or may process requests doctors’ offices send electronically or phone in. I assist the pharmacist with prescription management and communicating with physicians’ offices about patient medications. I communicate with patients over the phone and in office to address customer service issues and field questions about medications and refills. I am also responsible for confirming patient information on prescription labels before disbursing medications.

CVS/Caremark/ Position: Pharmacy Tech (Medicaid Prior Authorization Tech III) 09/2012- 06/2019

Duties: Taking in-coming calls from members, providers, etc providing professional phone assistance to all callers through the criteria based prior authorization process. Maintains complete, timely and accurate documentation of all approvals and denials, and transfers all clinical questions and judgement calls to the pharmacist. Receiving PA request via CoverMyMed.Com and processing prior authorization. I also have assisted with PA training for both Medicaid and Commercial departments. Have assisted in Beta testing for CAS Web full service representative and provided feedback on system errors.

REFERENCES:

References available upon request

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