Customer Service Representative

Monica Lizette Mata

Oak Forest, IL *****

(P) 708-***-**** ******.*.******@*****.***

Professional Summary

Enthusiastic Customer Service Representative with over 10 years of experience customer care. With in-depth knowledge of building loyal relationships, meeting customer needs, completing sales, handling multiple task at once as well as excellent communication and time management skills. I handle all tasks with accuracy and efficiency.

Skills

• Coordinating and Scheduling work order

• Administration and Management

• Problem Solving

• Data Entry and Recording

• Team Leadership

• Judgment and Decision Making

• Time Management and Coordination

Experience

May 2022 - Present

Customer Service & Logistics Coordinator Raymundo’s Food Group LLC Beford Park, IL

• Greet and help customers and drivers find their way to needed locations.

• Prepare and organize work orders for each day as needed.

• Contact and assist Customers with any issues or changes in orders.

• Providing quality customer service to handle any challenges.

• Entering and completing the order, to meet company policies and requirements.

• Assisting with any schedule changes or requesting changes for pickup and delivery appointments.

• Quickly and sufficiently handle all consumer and customer complaints, by working with my team to find resolutions and satisfy all customer needs in a timely fashion.

• Documents any issues with full details and provides customer with reports of any issue with product, issues with scheduling or meeting all customer expectations. December 2020 - May 2022

Carrier Operation Rep Coordinator Echo Global Logistics Chicago, IL

• Coordinated Pickup and Delivery appointments.

Monica Lizette Mata

Oak Forest, IL 60452

(P) 708-***-**** ******.*.******@*****.***

• Prepared and organized detailed information for carriers and drivers.

• Taking 40+ calls and scheduling and handling an issue.

• Providing quality service to customer and associates

• Assisting with New-Employee Training

• Provide the drivers with all the correct paperwork the customer requires.

• Documents any issues with full details and provides customers with reports of any damages, overages, or missing product.

• Handled in a timely manner managing lumper fees, layover fees and detention fees. January 2018- April 2020

Customer Service McCook Cold Storage McCook, IL

• Greet and help customer and drivers find their way to needed locations.

• Prepare and organize work order for each day as needed.

• Taking 40+ calls and scheduling orders, pickups and deliveries.

• Providing quality service to customer and associates

• Entering and completing the order, to meet customer requirements

• Assisting with New-Employee Training

• Strive for quick complaint resolution, to make sure all in handled in timely fashion

• Documents any issues with full details and provides customer with reports of any damages, overages or missing product.

July 2017- October 2017

Office Coordinator Elite Staffing Inc. Cicero, IL

• Manage the schedule and dispatch workers to appropriate locations according to customer request, specifications or needs

• Relay work orders, messages and information to or from; workers, customers and supervisors via telephone or email

• Strong organizational and time management skills

• Excellent verbal and written communications abilities

• Proficiency with MS Word and MS Excel

• Strong sense of discretion and professionalism

• Maintain files and records with effective filing system

• Supporting other teams with various administrative task

• Deal with customer complaints or issues

• Communicate with customer or supervising personnel in order to address questions, problems and request.

Monica Lizette Mata

Oak Forest, IL 60452

(P) 708-***-**** ******.*.******@*****.***

June 2016- July 2017

Server/Bartender Manger Durbin’s Summit, IL

• Perform personnel actions, such as hiring and firing staff, providing employee orientation and training, and conduct supervisor activities, such as creating work schedules and organizing employee time sheets

• Observe and evaluate workers and work procedures to ensure quality standards and service, and complete disciplinary actions

• Schedule, plan, organize and control the operations of cocktail lounge or bar for parties or events

• Compile and balance cash receipts at the end of the day or shift

• Check identification of customers to verify age requirements for purchase of alcohol

• Stock bar with beer, wine, liquor and related supplies June 2010- August 2016

Quality Assurance Coordinator Multi Packaging Solution Bolingbrook, IL

• Analyze quality control test results and provide feedback and interpretation to production management or staff

• Stop production if serious product defect is present

• Monitor performance of quality control systems to ensure effectiveness and efficiency

• Communicate quality control information to all relevant organization department, outside vendor or contractors

• Instruct staff in quality control and analytical procedures

• Procedure reports regarding nonconformance of products or processes, daily production quality, root cause analyses or quality trends

• Participate in the development of product specifications

• Oversee workers including supervisors, inspectors or laboratory workers engaged in testing activities

• Document testing procedures, methods or criteria

• Review and update standard operating procedures or quality assurance manuals

• Identify quality problems or area for improvement and recommend solutions

• Review quality documentation necessary for regulatory submissions and inspections August 2005-January 2010

Lead Brand Rep (Key Manager) Justice Just for Girls Orland Park, IL Monica Lizette Mata

Oak Forest, IL 60452

(P) 708-***-**** ******.*.******@*****.***

• Plan and prepare work schedules and keep records of employee’s work schedules and timecards

• Hire, train and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate

• Instruct staff on how to handle difficult and complicated sales

• Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts or in performing service for customers

• Monitor sales activities to ensure that customers receive satisfactory service and quality goods

• Assign employees to specific duties

• Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised

• Inventory stock and reorder when inventory drops to specified level

• Handle and track loss prevention

• Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints

Education

2007 Argo Community High School Summit, IL

• High School Diploma

2020 Hair Professionals Career College Palos Hills, IL

• Facials (Microdermabrasion, Dermalogica Skin Treatment)

• Waxing (Face, Body, Bikini)

• Body Treatments (Body wraps, Hot Stone)

Monica Lizette Mata

Oak Forest, IL 60452

(P) 708-***-**** ******.*.******@*****.***

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