Customer Service Document Management
Resume:
MARIA ANDREW-RUBIO
BILINGUAL DOCUMENT MANAGEMENT AND CUSTOMER SERVICE SPECIALIST
CONTACT
PROFILE
****************@*****.***
Avondale, Arizona
Highly skilled professional with extensive experience in document management, customer service, and collaboration with city agencies. Fluent in Spanish, with a proven track record of providing excellent customer service and translation assistance. Adept at using Electronic Medical Records systems and interpreting technical codes and documents. Known for strong problem-solving abilities, attention to detail, and sound independent judgment. Ready to bring a solutions-based approach and a commitment to high performance in any role.
SKILLS
EXPERIENCE
Interpersonal Relations
Document Management
Technical Proficiency
Communication
Creativity
Strategic thinking
Project Management
Independent Judgement
Emergency Service Worker
November 2021 – February 2024
Denver Department of Public Health & Environmental
Assisted with COVID-19 testing and vaccination efforts, collaborating with various Denver department agencies across the city. Utilized Electronic Medical Records (EMR) for managing immunization and testing information. Provided support at emergency migrant shelters, leveraging Spanish fluency for translation assistance.
Vital Records Registrar
Denver Department of Public Health & Environmental
April 2022 – October 2022
Managed and processed documents, including birth and death certificates, and provided customer service for related inquiries. Received, processed, and reviewed applications for issuing certificates, adhering to department policies and regulations. Assisted customers in person, electronically, and over the phone with questions about obtaining certificates.
EDUCATION
Excel High School
1998 - 2002
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