Customer Service Rep
Resume:
Faustina Adjei
** **** ******, *********** **
01118
*************@*****.***
Education
August 2004-2008 University of Cape Coast, Ghana (Bachelor of Arts) January 2023- Present AIC Springfield, MA
MBA
Employment History
January 2023-present Customer service Rep: Frilard LLC, East Longmeadow Ma Responsible for entire rental assistance process for assigned clients, including collection of required documents, submission of rental assistance application, client follow-up, and disbursement of funds
Provide excellent customer service remotely to clients Show compassion for clients by actively listening and showing respect and empathy
Provide assistance, recommendations and advice to customers regarding rental products
October 2009-Jan. 2023 Teller: Bosomtwe Rural Bank, Ghana Helped customers complete financial transactions, including bank deposits, withdrawals, wire transfers, and foreign currency exchanges.
Answered customer questions and provides information about the bank services, including credit cards, loans, and bank accounts. Verified customer identities and keeps all information confidential. Counted cash at the start and end of each shift.
Recorded all transactions throughout the workday.
Adhered to federal and state banking regulations and corporate rules and regulations.
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