Customer Service Agent

KENDALL WARD

Telephone: 310-***-**** . Email: ***********@*****.***

SKILLS

Leadership Communication Skills Time Management Interpersonal Skills Creativity Teamwork Problem Solving Computer Skills PROFESSIONAL EXPERIENCE

AVIS CAR RENTAL – COLLEGE PARK, GA 2021 - Present

Express Customer Service Agent

• Courteously greet customers to ensure a positive vehicle rental experience

• Expeditiously process vehicle rentals

• Respond to customer questions and concerns

• Consistently receive accolades for providing impeccable customer service MADRAG CLOTHING STORE – ATLANTA, GA 2017 - Present Stock Room Manager

• Conduct inventory checks and ensure merchandise and supplies are fully stocked

• Collaborate with store manager on the timely handling of merchandise deliveries

• Effectively provide leadership to team in organizing stock room

• Four-time Employee of the Month award recipient

MARRIOTT COURTYARD HOTEL – FAYETTEVILLE, NC 2014 - 2017 Banquet Server & Night Auditor

• Politely greeted guests and escorted them to their seats

• Courteously received guest orders and delivered in a prompt manner

• Conducted banquet set up preparation and clean up

• Accurately processed nightly audit reports

• Handled large sums of currency as part of audit reconciliations CONTINENTAL AIRLINES – NEWARK, NJ 2006 - 2011

Customer Service Agent

• Adhered to proper boarding procedures and luggage security standards

• Collaborated with staff to properly greet and send off flights effectively

• Checked luggage contents boarding each plane to uphold security requiremen EDUCATION

Seton Hall University . South Orange, NJ . Bachelor of Arts – Criminal Justice TECHNOLOGY SKILLIntermediate Microsoft Office Suite: Word, Excel, PowerPoint

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