Customer Service Human Resources
Resume:
Christina Rossello
Winter Haven, FL *****
***************@*****.***
Authorized to work in the US for any employer
Work Experience
CSR - Customer Service Representative
Rascachita Inc.-Spring Hill, FL
November 2020 to February 2023
Setting appointment
Answer calls
Front desk
Human Resources Specialist
El Amo-Decatur, GA
September 2016 to August 2020
Customer Service, Set Appointments, Feedbacks, Assist Help Education
High school diploma
Leto High School - Tampa, FL
January 2004 to February 2007
Skills
• Bilingual (10+ years)
• Human Resources (3 years)
• Employee Orientation
• Workers' Compensation
• Retail sales
• Marketing
• Human Resources Management
• Front desk
• Customer service
• Cold calling
• Guest services
• Cash handling
• Software troubleshooting
• Hospitality
• Negotiation
• Human resources
• Cash register
• Analysis skills
• Debits & credits
• Retail sales
• Supervising experience
• Live chat
• Windows
• Serving
• Marketing
• Office management
• Research
• Sales
• Technical support
• Microsoft Excel
• Communication skills
• Customer relationship management
• Telemarketing
• Google Suite
• Computer skills
• English
• Spanish
• Call center
• Phone etiquette
• Typing
• Bilingual
• Upselling
• POS
• Microsoft Office
• Salesforce
• Help Desk
• Outside sales
• Solar energy
Languages
• English - Fluent
• Spanish - Fluent
Assessments
Customer service — Completed
April 2023
Identifying and resolving common customer issues
Full results: Completed
General manager (hospitality) — Proficient
November 2023
Solving group scheduling problems and reading and interpreting P&L statements Full results: Proficient
Call center customer service — Completed
October 2023
Demonstrating customer service skills in a call center setting Full results: Completed
Management & leadership skills: Impact & influence — Completed February 2023
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Completed
Front desk agent (hotel) — Proficient
December 2023
Selecting hotel rooms based on requests and identifying errors in hotel data Full results: Proficient
Sales skills — Completed
March 2023
Influencing and negotiating with customers
Full results: Completed
Work style: Reliability — Proficient
October 2023
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Retail customer service — Proficient
November 2023
Responding to customer situations in a retail setting Full results: Proficient
Customer focus & orientation — Completed
October 2023
Responding to customer situations with sensitivity Full results: Completed
Cleaner fit — Proficient
October 2023
Measures the traits that are important for successful cleaners Full results: Proficient
Food service: Customer situations — Proficient
November 2023
Identifying and addressing customer needs in a food service setting Full results: Proficient
Customer focus & orientation — Completed
March 2023
Responding to customer situations with sensitivity Full results: Completed
Working with MS Word documents — Completed
March 2023
Knowledge of various Microsoft Word features, functions, and techniques Full results: Completed
Food safety — Completed
April 2024
Knowledge of proper food and equipment handling safety measures Full results: Completed
Administrative assistant/receptionist — Proficient September 2021
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Attention to detail — Proficient
November 2023
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Bartending — Proficient
April 2024
Understanding, pouring, and mixing drink orders
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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