Customer Service Nursing Assistant
Resume:
Brandi Jones
Rowland, NC *****
***************@*****.***
Trained and certified in Nursing Assistant, Phlebotomy, and CPR. Also have 10+ years of customer service
& management skills.
Authorized to work in the US for any employer
Work Experience
Stay at Home Mom
Rowland, NC
June 2023 to Present
The reason for my gap in employment is because I had a newborn at the time, by her being in a daycare at such a young age (6weeks old) she kept getting sick, and catching different infections. So me and my husband decided it would be best if I stayed at home with her until she got a little older. CNA - Certified Nursing Assistant
Scotland Urgent Care-Laurinburg, NC
February 2023 to June 2023
• Monitored vital signs and reported any changes or abnormalities to the nursing staff
• Maintained a clean and safe environment for patients by regularly sanitizing equipment and ensuring proper disposal of waste
• Documented patient information accurately in electronic health records (EHR) to ensure continuity of care
• Collaborated with interdisciplinary healthcare team members to develop and implement individualized care plans for patients
• Supported patients' emotional well-being by actively listening to their concerns and offering comfort when needed
• Followed infection control protocols to prevent the spread of diseases within the healthcare facility
• Maintained a clean and organized work environment by regularly restocking supplies and equipment
• Assisted in the admission process by gathering patient information, taking vital signs, and orienting them to the facility's policies and procedures
Administrative Assistant/CNA
Lumber River Family Practice-Lumberton, NC
February 2022 to November 2022
• Doctor Office/ Front Desk
• Monitored vital signs
• Performed clinical skills under physician supervision
• Assisted doctor with in-office procedures
• Used EHR system
• Obtained patient vitals
• Administered vaccines
• Scheduled patient appointments
• Performed patient assessments
• Responsible for front office duties
• Processed medication refill requests
Assistant Manager
Rent-A-Center-Lumberton, NC
August 2020 to August 2021
• Maintained all operations within the store/ Office management/ mentor
• Opened and closed the store at the beginning and end of shifts
• Performed official money count every day
• Upheld a high standard of customer service
• Pursued sales leads to advance store growth
• Managed daily reports of transactions
• Ordered and stocked store merchandise
• Recruited, interviewed and hired individuals who brought passion to the team
• Counseled, mentored and disciplined staff
• Managed a group of employees
Department Supervisor
Walmart-Pembroke, NC
August 2017 to August 2020
• Maintained cleanliness and organization of 3 departments
• Inventory
• Price changes
• Ran cash register
• Customer service
• Cut fabric
• Problem solving
Office Manager
Quality Interior-Lumberton, NC
June 2014 to August 2017
• Maintained and supervised office operations
• Communicated with clients
• Managed payroll
• Maintained office efficiency by organizing operations and procedures
• Processed collections, deposits, billing and orders on a daily basis
• Processed daily transactions
• Maintained office supply inventory
• Fulfilled clerical activities
Manager
Ants Tools-Lumberton, NC
June 2014 to August 2017
• Managed day-to-day operations
• Handled opening and closing of store
• Handled advertising, sales, inventory management and customer relations
• Generated sales, revenue and payroll reports
• Managed store bank accounts
• Balanced tills
• Cleaned store
Education
College in Phlebotomy
Robeson Community College - Lumberton, NC
June 2022 to Present
College in Nursing Assistant
Robeson Community College - Pembroke, NC
February 2022 to June 2022
Skills
• Phlebotomy
• Medical office experience
• CNA
• EMR Systems
• Acute care
• Primary care
• Vital signs
• Medication administration
• Blood sampling
• Intake
• Documentation review
• Basic life support
• Medical terminology
• Patient care
• Anatomy knowledge
• Physiology knowledge
• Patient service
• Hospital experience
• EHR systems
• Epic
• Triage
• Phone triage
• Experience administering injections
• Athenahealth
• HIPAA
• Medical Records
• Clerical Experience
• Venipuncture
• Management
• Computer skills
• Customer service
• Sales
• Typing
• Cash handling
• Cash register
• Clerical experience
• Account management
• Store management
• EMR systems
• Epic
• Hospital experience
• Vital signs
• Office management
• Mentoring
• Front desk
• Planograms
• Blood sampling
• Time management
• Specimen collection / processing
• Communication skills
• Patient care
• Supervising experience
• Customer relationship management
• Merchandising
Links
https://my.indeed.com/p/brandij-1x65z5n
Certifications and Licenses
Licensed Nursing Assistant
June 2022 to June 2024
Certified Phlebotomy Technician
Basic Life Support (BLS)
February 2022 to February 2024
Driver's License
ASCP Certification
CPR Certification
Assessments
Attention to detail — Proficient
October 2023
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Medical receptionist skills — Proficient
October 2023
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Administrative assistant/receptionist — Proficient October 2023
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Work style: Reliability — Proficient
May 2023
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Management & leadership skills: Impact & influence — Proficient August 2023
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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