Customer Service Supervisor

JEAN FUNE

** ******* ***** *****, **** Coast, FL 32164

Phone: 954-***-****, Email: *******@*****.***

QUALIFICATIONS

Twenty Five years of success managing people. Experience managing more than 30 customer service reps communicating clearly to set high expectations for customer service. Professional and motivated Customer Service Supervisor communication with and assisting callers. Extensive experience ensuring jobs and tasks were met within budget guidelines. Facilitating and managing both professional and clerical staffs, performing a broad range of functions, developing key processes, devising analytical approaches and driving results in time critical, dynamic work environments, managing multiple priorities simultaneously. Fluent in Portuguese, and Spanish.

PROFESSIONAL EXPERIENCE

Pearl Holding Group/ Coral Springs, FL

Customer Service Supervisor

1/1999 to Current

• Lead a team of customer service representatives

• Ensure customer satisfaction through quality service

• Manage customer inquiries and complaints

• Collaborate with other departments to improve customer experience

• Train new customer service team members

• Implement and maintain customer service procedures

• Resolve escalated customer issues

• Promote a positive work environment for the customer service team

• Oversee team performance and provide feedback

SKILLS

Microsoft Word, Image Right, Customer Service Management, Organization, Communication, Teamwork, Leadership, Problem Solving, Dial Pad, Paylocity Education

Florida Adjuster License

REFERENCE AVAILABLE UPON REQUEST

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