Entry Level Customer Service
Resume:
Helena Thomas
Reisterstown, Maryland
Objective: Forward-thinking professional pivoting into an entry level position, bringing a robust skill set in Adaptability, Interpersonal skills and Leadership. I am eager to apply my background in health care and Customer service to contribute to goals and take on new professional challenges.
EDUCATION:
CCBC Catonsville
800 South Rolling Road
Baltimore, Maryland 21228
2011-present
Franklin High School Academics
12000 Reisterstown Road
Reisterstown, Maryland 21136
2000-2004
EXPERIENCE:
Bankers Life and Colonial Penn April 2014 to May 2015 Timonium, Maryland
Insurance Agent
● Assisted people with inquiries they have about insurance.
● Helping clients choose the best policy and making sure all legal requirements are met.
● Identifying sales opportunities and risk management strategies for insurance plans
● Handling policy renewals and tracking claims.
● Developing marketing strategies and promoting insurance products
● Building and maintaining relationships with prospective and existing clients Progressive Nursing Staffers November 2010 to September 2013 Springfield, Virginia 22151
Sitter/CNA
• Providing daily living services to patients, such as bathing, dressing, grooming, and mobility assistance.
• Monitoring patient stability by checking vital signs, weight, and intake information.
• Administering therapeutic treatments, such as non-sterile dressings, ice packs, and bathing patients.
• Assisting nurses with procedures and treatments.
• Filing paperwork, delivering vital information, answering inquiries, and scheduling doctor visits for patients.
• Remaining compliant with regulations.
Springfield Hospital Center February 2008 to June 2010 Sykesville, Maryland
Direct Care Associate
● Client care
● evaluating client’s needs and communicating them to the treatment team.
● socially interacting with patients on unit to help them achieve their goals. Progressive Unlimited Nursing Service June 2010 June 2011 Owings Mills Maryland 21117
Certified Nursing assistant
• Providing daily living services to patients, such as bathing, dressing, grooming, and mobility assistance.
• Monitoring patient stability by checking vital signs, weight, and intake information.
• Administering therapeutic treatments, such as non-sterile dressings, ice packs, and bathing patients.
• Assisting nurses with procedures and treatments.
• Filing paperwork, delivering vital information, answering inquiries, and scheduling doctor visits for patients.
• Remaining compliant with regulations.
Game Stop Store October 2007 to October 2008
Owings Mill, Maryland
Game Advisor
• Managed the store’s video game department, including hiring and training of new employees in a fast-paced environment.
• Provided customers with product information regarding games, consoles, accessories, etc.
• Maintained knowledge of current gaming trends to provide customers with up-to-date information on products available for purchase.
• Assisted customers with technical issues related to hardware or software problems using troubleshooting skills and resources as needed.
• Communicated effectively with other staff members about customer needs and concerns.
• Basic Cashiering
Lowe's Home Improvement Center February 2005 to September 2007 Westminster, Maryland
Head Cashier
● Responsible for 20 cashiers.
● troubleshoot and de-escalate issues with the cash register and other equipment.
● Keeps the check-out area clean and serviceable.
● Maintain schedule for cashiers and ensure coverage during all shifts.
● Train and oversee cashiers.
● Understand product placement at the store to answer customer questions.
● Ensure accurate drawer reconciliation at the end of each shift.
● Serve as backup for any cashiers calling out.
Premier Window and Building August 2002 to August 2004 Owings Mills, Maryland
Telemarketer
● Answering customers' questions, feedback and concerns about products, services, prices.
● Obtaining and recording customer information such as name, address, payment details or contact preferences.
● Escalating customer complaints or issues to management if necessary
● Visiting homes to interest people in renovating their homes
● Interesting potential customers in getting a quote.
● Generating leads in the company’s contact system. Licenses:
Certified Nursing Assistant License Number A00092001, First Aid Certification, State of Maryland Insurance License Number 17241425
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