Data Entry Call Center

CURRICULUM VITAE

Personal

Information

Name: Marvellous

Surname: Kadonha

Date of birth: 5 November 2003

Gender: Female

Address: 6th Avenue Lotus River, Cape Town, South Africa Contact number: 068-***-****

Email: *****************@*****.***

Professional

Summary

Highly organized and detail-oriented professional with a strong background in administrative support and record management. Skilled in handling communication, managing databases, and maintaining accurate records with a high level of discretion. Adept at coordinating tasks, managing documentation, and utilizing spreadsheets for data tracking. Possess excellent interpersonal and problem-solving skills, with a commitment to providing exceptional support and enhancing operational efficiency. Eager to leverage administrative expertise in a dynamic call center environment to contribute to team success and customer satisfaction Qualification Matric (2022) at Livingstone high school Education and

Training

Cape Peninsula University of Technology

Qualification: Chemical Engineering

Expect year of completion: 2026

Extracurricular

activities

• Tutoring

• Volunteering at an orphanage

• I am the youth choir leader at my local church

Achievements • Representative Council of Learners (2021)

• Deputy Head Prefect (2022)

• Academic awards in Mathematics, Physical Science, Engineering and Graphics Design and Visual Arts

Skills & Abilities • Administrative Skills: Data entry and database management, record keeping and documentation.

• Email and Phone Communication Management

• Technical skills: Microsoft excel, Microsoft word and Google worksheet.

• Communication skills: Effective verbal and written communication, customers service and support.

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• Organizational skills: Time management, document organization, multitasking in fast-paced environment, progress monitoring and reporting.

• Interpersonal Skills: Building rapport with customers, team collaboration and maintaining a positive and professional demeanor.

• Attention to detail: accuracy in data entry, managing confidential information and ensuring compliance with protocols.

• Problem-Solving Skills: Resolving customer inquiries, troubleshooting issues, providing effective solutions. Hobbies • Cooking

• Baking

• Sowing

• Visual art

• Knitting

• Part time hairdresser

• Reading

Career path plans Ambitious and results-driven professional with a solid background in administrative support, currently pursuing a degree in chemical engineering. Aspiring to transition into a dynamic call center role to enhance my customer service and operational efficiency skills. Committed to leveraging strong organizational and communication abilities to contribute effectively in a fast-paced environment. Long- term goal is to integrate my engineering education with customer service experience, aiming for leadership roles that bridge technical expertise and client-focused solutions.

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