Customer Service Call Center

Jessica Gurule

**** ******** *** **, ***********, New Mexico 87110 ********@*****.*** 505-***-****

Pursuing a career with a company to make use of my customer service skills and strong work ethic. My goals include building, learning, and growing with the company by providing excellent service.

KEY AREAS OF EXPERTISE

Skilled in Team Environments

Strong Customer Service skills

Good Decision Making Skills

Computer Literate

Cashiering/Cash Handling

Call Center Experience

Strong Work Ethics

Motivated and Goal Oriented

Learn New Concepts Quickly

PROFESSIONAL EXPERIENCE

TEK SYSTEMS Customer service representative 10/2023- present

•Assisting the state of New Mexico with applications for Medicaid processing

•Updating making changes to applications and calling members as needed

•Reviewing application starting new applications

MEC Faneuil 11/10/2021- Present

●Take customer calls and provide accurate, satisfactory answers to their questions and concerns.

●De-escalate situations involving dissatisfied customers, patiently offering assistance and support.

●Guide callers through troubleshooting, navigating the company site, and/or using products or services.

●Review customer accounts, providing updates and information about billing, service status, product agreements, and other account items.

●Collaborate with other call center professionals to improve customer service.

Kennel Cleaner

Kennel Keeper - Albuquerque, NM

October 2018 to October 2018

Persent

Cleaning animal kennels and feeding animals.Doing the landray. Help medicate monitor and maintain the health of the animals. Giving rabies and vaccines. Working with animals one on one to help socialize and confort them.

Customer Care Rep

Rivenrock Staffing/ABCWUA - Albuquerque, NM

March 2018 to October 2018

Responsible for responding to and resolve customer transactions, requests and complaints to initiate, clarify or terminate service accounts or process and verify rebates. Responsible for conferring with customers by telephone or in person in order to provide information about water services or to obtain details of complaints. Obtain required account information data and entering in CC&B; explaining utility bills, billing practices, UECs and rates; documenting and facilitating the process of service turn-ons, cancellations, turn offs, medical certificates, meter reductions, meter resets, field activities, field tests, tag and test and meter removal forms; research billing disputes and submit paperwork on accounts as needed; responsible for arranging, preparing and finalizing payment plans for customers with delinquent accounts; processing title company payments and electronic requests for account information.

Member Services Rep

Molina Healthcare - Albuquerque, NM

October 2016 to March 2018

Responsible for pulling explanation of benefits for the department. Assisted with training needs of new employees. Conducted member satisfaction assessment services as applicable and based on business needs. Provided new and existing members with the best possible service in relation to billing inquiries, service requests, suggestions and complaints. Answered phone calls to solve member's problems and resolve complaints. Resolved member inquiries and complaints fairly and effectively. Provided product and service information to members, and identified opportunities to maintain and increase member relationships. Recommended and implemented programs to support member needs.

Service Cashier

Melloy Nissan - Albuquerque, NM

June 2014 to October 2016

Professionally, cheerfully, and respectfully assisted every customer complete their visit while following all company guidelines and policies. Greeted customers with the highest level of courtesy and friendliness to every customer before assisting them. Accurately processed all customer payments. Followed all credit cards and check acceptance policies. Closed all repair orders in a timely fashion. Processed accurate accounting of service revenues and receipts every day. Verified customers understood the work completed and the charges for service.

EDUCATION

High School Diploma, Sandia High School, Albuquerque, NM

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