Administrative Assistant Property Manager

Ashley N. Pratt

*** *. **** ****, **********, VA 23322 757-***-**** *******.*****@*****.***

SUMMARY

Seasoned management professional with over 20 years of experience in administrative and managerial roles. Proven track record of enhancing operational efficiency, leading teams, and driving growth. Seeking to leverage expertise in a dynamic professional environment.

PROFESSIONAL EXPERIENCE

Rivers Casino, Portsmouth, VA

Table Games Dealer

April 2023 – July 2024

Maintained VA gaming license, ensuring compliance with regulations.

Delivered courteous and accurate dealing, enhancing customer experience.

Chesapeake Sheriff’s Office, Chesapeake, VA

Deputy Trainee

May 2022 – November 2022

Oversaw main jail population, ensuring safety of 200+ inmates and staff.

De-escalated volatile situations, maintaining order.

Attended Chesapeake Law Enforcement Academy, achieving top marks.

North Bay Properties, Chesapeake, VA

Property Manager

July 2018 – May 2019

Managed accounts for 100 residents, supervised maintenance staff, and improved tenant satisfaction.

Negotiated leases and resolved tenant complaints, maintaining 95% occupancy.

CDYNE Corporation/CKS Financial, Chesapeake, VA

Administrative Assistant

September 2017 – July 2018

Provided comprehensive front desk support, ensuring smooth office operations.

Coordinated meetings and employee events, enhancing team cohesion.

Roseland a Mack-Cali Company, Williamsburg, VA

Operations Manager

February 2016 – August 2018

Managed residential and retail properties, enhancing tenant experience.

Conducted property tours, managed utilities, and handled financial reports.

PRG, Virginia Beach, VA

Leasing Manager

April 2015 – November 2015

Led a team of six, maintaining delinquency under 1.5%.

Processed court filings for delinquent residents, improving collection rates.

Greystar, Chesapeake, VA

Community Manager

January 2013 – March 2015

Managed client relationships and community performance, receiving the People Pillar of Excellence Award.

Greystar, Chesapeake, VA

Assistant Manager

August 2011 – January 2013

Handled resident accounts and scheduled vendors, contributing to high resident satisfaction.

Williams Residential Management, Virginia Beach, VA

Leasing Consultant

February 2011 – July 2011

Negotiated leases and maintained positive resident relations, contributing to high renewal rates.

SKILLS

Technical Skills

Microsoft Office

Realbridge

Yardi

AMSI

Building Link

Spectra

E-Site

OneSite

Ops MRI

Entrata

Administrative Skills

Scheduling

Event Coordination

Mail Handling

Financial Reporting

Management Skills

Team Leadership

Property Management

Client Relations

EDUCATION

Rudy and Kelly Academy, Virginia Beach, VA

Cosmetology License, 1500 hours completed (2003-2004)

Hickory High School, Chesapeake, VA

Advanced Studies Diploma (June 2001)

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