Customer Service Long-Term

EG

EMILY GARDNER

************@*****.*** 206-***-**** Seattle, WA 98106

Customer-focused Eyewear Specialist with 10 years of experience meeting client vision needs and embracing store's business goals. Empathetic professional with exceptional listening skills resulting in long-term customer relationships. Committed to commercial success, as evidenced by repeated recognition for top store eye wear sales. Interested in changing careers and excited to bring my passion for working with people to a more challenging role. Frames Adjustment

Managing Inventory

Glasses Repair

Evaluating Patients

Exercises sound judgment and makes important decisions Deals effectively with peers, subordinates and superiors in a tactful and courteous manner

Understands and interprets codes of conduct, enforces rules and adheres to regulations

Analyzes information rapidly in training and in a

working environment

Dr Peter Adachi Seattle, WA

Dispensing Optician/ Lab Manager

04/2017 - 10/2023

Provided technical advice on the selection of eyeglasses, contact lenses and other optical products.

Maintained accurate records of all transactions with customers. Trained and mentored new eyewear specialists and continued education to keep up with current technologies.

Verified insurance coverage for payment of services rendered. Collected customer measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance and pantoscopic tilt. Resolved customer complaints in a professional manner while adhering to company policies.

Scheduled appointments, verified insurance coverage, maintained accurate patient records and assisted with preliminary testing. Evaluated prescriptions along with clients' work and personal visual requirements.

Ensured compliance with applicable state laws regarding the sale and dispensing of optical products.

Submitted patient insurance forms and managed simple bookkeeping. Ordered optical supplies from vendors when necessary for inventory replenishment.

Used hands, heat and tools to bend and shape frames to fit customer's face. Provided excellent customer service by responding promptly to inquiries or requests.

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Weekly schedule 36 hours per week.

Summary

Skills

Experience

Seattle Central Community College Seattle, WA

Associate of Science in Applied Science/ Opticianry 06/2015

Education and Training

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