M A O

Vaclav Ruzicka

Arizona +1-480-***-**** ******@******.*** https://www.linkedin.com/in/vaclav-ruzicka-a773a1b/ A f t e r m a r k e t C o m p l i a n c e D o m a i n S e r v i c e s A d m i n i s t r a t i o n T e a m M a n a g e m e n t Dedicated and results-driven Aftermarket Support professional with a proven track record in providing exceptional support and solutions. 10+ years of experience in online brand protection enforcement. Experience with brand protection providers and knowledge of trademark and copyright laws.

Core Competencies: Trademark/Copyright Compliance & Quality Fraud Research Verification Payment Issues Domain Support

SOPs Client Service and Support Marketing and Display Coordination Team Building and Management Available to Travel domestic and international.

P R O F E S S I O N A L E X P E R I E N C E

GoDaddy Group, LLC Aftermarket Support II Apr 2010 - Present

Instrumental in navigating complex areas of Compliance, Fraud research, and Domain dispute resolution, ensuring seamless buyer/seller domain sale verification and resolving payment/payout issues.

Collaborated with multiple departments, including Legal, Office of the CEO, Fraud, and In-House Escrow.

Successfully provided impactful support to GoDaddy care guides via live chat for domain-related issues and offered exceptional assistance to customers via phone and email on behalf of partner company Afternic.

Acknowledged for contributing to Senior Leadership by efficiently addressing intricate issues requiring extensive research.

Ability to gather data, compile facts, and interpret results with little/no supervision. GoDaddy Group, LLC Legal - Domains by Proxy Administrator Mar 2008 - Apr 2010

Collaborated extensively with GoDaddy counsel on IP requests, specializing in trademark and copyright infringement complaints.

Served as a crucial liaison between GoDaddy registrants (customers) and the legal representation of the complaining party

(trademark/copyright holder). Familiarity with DNS, ISPs, Registrars, and IP addressing. P r e v i o u s E x p e r i e n c e : GoDaddy Group, LLC - Domain Services Administrator - Inbound/Outbound Customer Support Virgin Entertainment Group - Marketing and Display Coordinator