Customer Service Accounts Payable

Heather DeLair

303-***-**** *********@*****.*** Denver, CO 80233

SUMMARY

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

SKILLS

Labor Relations

Financial Management

Customer Service

Business Planning

Contract Management

Business Development

Project Management

MS Office

Safety Education

Blueprint Reading

Payroll Processing

Account Reconciliation

Bookkeeping

Job Costs Reports

Customer Retention

Accounts Payable and Receivable

Contract Negotiation

EXPERIENCE

Operations Manager, JVS Masonry, February 2017-July 2023 Commerce City, CO

Monitored and improved efficiency of processes, team performance, and customer service. Developed and implemented operational procedures to ensure quality standards are met. Directed operations staff by providing guidance, training, and support in order to meet company objectives.

Performed cost analysis for various projects to determine budget requirements. Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.

Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.

Customer Service Representative, Healthcare Outsourcing, January 2016-February 2017 Denver, CO

Processed daily payments and ensured accuracy of data entered into the system. Resolved customer inquiries regarding payment status, billing issues, and account balances. Researched and resolved discrepancies in patient accounts, insurance claims, and billing records.

Reviewed Explanation of Benefits statements received from insurers for accuracy and completeness.

Provided customer service support regarding insurance coverage questions or concerns. Provided excellent customer service to resolve customer complaints in a timely manner. Resolved complex problems by working with other departments to provide solutions that meet customer needs.

EDUCATION AND TRAINING

ASTM Standards, Certified Masonry Associate

Masonry, Rocky Mountain Masonry Insitute, Denver, CO March 2023 High School Diploma

Ralston Valley High School, Arvada, CO May 2011

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