General Manager Customer Service
Resume:
HEATHER WELLS
**************@******.*** 515-***-**** Des Moines, Iowa 50317
Summary
In closing, I would like you to know, I enjoy helping others, and I am a self starter. I pick up new skills quickly and I am confident that we could make this a success together, I am observant and always looking for ways to improve job perforyacross the board while working with others to motivate them to be better as well.
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Skills
Sales team development
Performance improvements
Cross-functional team management
Supervision and training
Staff development
Schedule management
Vendor relationships
Team building and motivation
Budgeting and cost control strategies
Variance and risk analysis
Skilled negotiator
Top talent recruiting, hiring and retention
Profit and loss accountability
Project management
Employee scheduling
Sound judgment
Communication skills
Team oversight
Client relations
Calm under pressure
Staff training
Training and coaching
Data review
Employee development
Experience
Wenzak Ankeny, Iowa
General Manager
01/2020 - Current
Enhanced operational performance by developing effective business strategies, systems and procedures.
Delivered exceptional client experiences through hands-on leadership of associates and managers.
Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
Delivered and implemented engagement, diversity and cultural programs using robust reporting tools to improve productivity and enhance staff morale.
Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures.
Tasty King Des Moines, Iowa
Restaurant Manager
12/2018 - 12/2019
Scheduled and directed staff in daily work assignments to maximize productivity.
Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
Managed accounts payable, accounts receivable and payroll.
Collaborated with server trainees to document and resolve potential customer concerns to drive brand satisfaction and loyalty.
Updated computer systems with new pricing and daily food specials.
Collaborated with chef to analyze and approve all food and beverage selections.
Optimized profits by controlling food, beverage and labor costs daily.
Counseled and disciplined staff to address issues promptly and provide constructive feedback.
Assessed operational performance to measure compliance with regulatory, industry and brand standards.
Initiated negotiations regarding vendor contracts and kept updated records of contracts.
Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
Prepared weekly payroll to keep up with projected weekly revenue.
Mentored front of house personnel on company policies customer service techniques and professional communication.
Trained all front of house staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience.
Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Created new safety procedures manual that met local regulations and was disseminated to all bartenders and wait staff.
Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
Efficiently resolved problems or concerns to satisfaction of all involved parties.
Kim Foods Ankeny, Iowa
Restaurant Manager
06/2016 - 12/2018
Scheduled and directed staff in daily work assignments to maximize productivity.
Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
Managed accounts payable, accounts receivable and payroll.
Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
Collaborated with server trainees to document and resolve potential customer concerns to drive brand satisfaction and loyalty.
Updated computer systems with new pricing and daily food specials.
Collaborated with chef to analyze and approve all food and beverage selections.
Optimized profits by controlling food, beverage and labor costs daily.
Counseled and disciplined staff to address issues promptly and provide constructive feedback.
Assessed operational performance to measure compliance with regulatory, industry and brand standards.
Initiated negotiations regarding vendor contracts and kept updated records of contracts.
Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
Mess Menders Des Moines, Iowa
Owner/Operator
04/2004 - 09/2018
Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables.
Promoted business on social media platforms to maximize brand identity and generate revenue.
Promoted store offerings through newspaper advertisements, catalogs and brochures to attract new customers.
Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
Assessed, optimized and elevated operations to target current and expected demands.
Education and Training
Des Moines Area Community College Ankeny, IA
Management/ Psychology
05/2012
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