General Ledger Customer Service

JAMIE CAIN

********@*****.*** 406-***-**** EAST HELENA, MT 59635

Summary

Versatile accounting professional with several years of experience and proficiencies in account management and reporting. Well-versed in updating and standardizing controls and streamlining procedures to increase productivity and reduce errors in accounting files. Offers advanced abilities with QuickBooks pro and Microsoft office.

Skills

Financial Analysis

GAAP Accounting

Budget Analysis

Financial Reporting

Year-end close

Regulatory Compliance

Administrative Support

Full-cycle accounting

Accounting and bookkeeping

General Ledger Entries

MS Office Suite

A/P and A/R

Financial Statements

Fiscal budgeting knowledge

General Ledger Management

QuickBooks expertise

Financial Data Analysis

Fraud Detecting

Experience

State of Montana Department of Transportation

Accountant

03/2013 - 11/2023

Collaborated with managers and staff to address accounting treatment questions effectively.

Demonstrated proficiency with the PeopleSoft system

Prepared monthly financial statements

Evaluated and enhanced internal policies and procedures

Executes monthly system reconciliations

Analyzes performance of monthly transactions

Managed tracking and capitalization of assets in Asset Management module

Prepared End of Year entries

Lead Accountant with five years of experience

Managed Human Resource accounting for five years

Experienced five years in Health Care Benefit accounting.

Reviewed invoices for accuracy and completeness prior to payment processing.

Prepared monthly closing entries for multiple companies' books of records.

Managed accounts receivable and payable, reconciled bank statements, and prepared financial reports.

Maintained up-to-date knowledge of Generally Accepted Accounting Principles guidelines.

Performed general ledger reconciliations on a timely basis.

Successfully reconciled various accounting systems.

Managed and trained team members to enhance audit department performance and increase operational efficiency.

State of Montana Department of Administration

Accountant

08/2008 - 03/2013

Collaborated closely with city clerks and mayors within different municipalities.

Prepared AFRs for multiple local municipalities

Provided comprehensive training programs to enhance skills of local government employees

Delivered assistance with accounting matters.

Created journal entries accurately and timely for month end close processes.

Maintained up-to-date knowledge of Generally Accepted Accounting Principles guidelines.

Performed general ledger reconciliations on a timely basis.

Qwest Communications

Senior Credit Consultant

06/1995 - 07/2008

Conducted comprehensive credit analyses and implemented risk management strategies for enhanced credit approval rates.

Motivated individual with a keen sense of accountability.

Achieved success in demanding work conditions.

Quick learner with a proven ability to adapt swiftly to new situations.

Achieved outstanding communication skills, excelling in both verbal and written forms.

Demonstrated strong teamwork skills by providing support and guidance.

Displayed excellent interpersonal skills, always maintaining a friendly and helpful attitude.

Experienced in being an assistant manager for a period of six years

Developed positive relationships with customers through friendly interactions.

Maintained a high level of professionalism when dealing with difficult customers.

Provided exceptional customer service to ensure customer satisfaction.

Identified areas of improvement in customer service processes and suggested changes accordingly.

Resolved customer complaints promptly and efficiently.

Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Answered inbound calls, chats and emails to facilitate customer service.

Education and Training

St. Catherine University Saint Paul, MN

Bachelor’s in international business and economics

12/1992

Montana Tech of The University of Montana Butte, MT

Some College (No Degree) in accounting

Accomplishments

Won 3 times Bravo Award at Qwest for top 25% collectors collecting over 1 million dollars in 6-month period.

Twice in the top 10% collectors collecting over 1.5 million in a 6-month period.

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