Technical Support Information Systems

Objective

Information Systems, Implementation, Integration and Configurations Tier III Engineer Support Expert looking to further experience in said fields. Proficient across multiple software applications and able to provide technical support and network administration for most technological companies. A problem solving team player with true leadership qualities.

Experience

DUNMORE TECHNICAL SOLUTIONS 01/2009-Present

Owner/Director

Provide technical support and repair for desktops, laptops, and smart devices

Reimage software and operating systems

Installing security patches and updates

Act as an IT consultant for consumers needing improvements to their PCs or smart devices through consultations

AT&T

Product Support Engineer 01/2009-12/2020

Configuration and set-up of all new internal server systems required for company’s activities

Firewall administration and overall responsibility for company security (ASA)

Provide telephone and desktop support to internal users

Resolve connectivity issues and error logs

EMORY UNIVERSITY

Senior Desktop Consultant 07/2006-01/2009

Provide Tier III hardware and software technical support to all Emory University internal organization personnel-SOM/DOM

Support end users through phone, remote access of workstations, or in person.

Documented problem and change requests provide a complete and accurate depiction of issues reported in Service Now.

Education

University of Phoenix 12/2012

Masters Information Systems

Bachelor of Science Information Technology 01/2010

Lincoln College of Technology 09/2007

Associates of Applied Science

Network System Administration

Skills

Information Systems

Supported VMware

Mobile iron & IBM Maas360

Windows Servers

Network Management

Vsphere

Active Directory

Tier III Support Engineer

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