Customer Accounts Corporate Governance

MARIE THERESE YURIKA

OBJECTIVE

To work in a challenging and dynamic environment where

integrity and corporate governance are of high esteem with the aim of contributing to organization goals

EXPERIENCE

Auto Gemaco

01/06/2020 - 30/09/2020

Secretary

Responsibilities

Answered and directed phone calls.

Organized and distributed messages.

Maintainef company schedules.

Organized documents and files.

Documented financial information.

Maintained and ordered office supplies.

Scheduled meetings and conferences.

Assisted executives with project tasks.

Implemented administrative procedures.

Azire Coopérative Crédit union Ltd.

26/06/2019 - 15/09/2019

Intern

Responsibilities

Identified and assessed customers’ needs to

achieve satisfaction.

Built sustainable relationships and trust with customer accounts through open and interactive communication. Provided accurate, valid and complete information by using the right methods/tools.

Handled customer complaints, provided appropriate

solutions and alternatives within the time limits; followed up to ensure resolution.

Kept records of customer interactions, processed customer accounts and filed documents.

Followed communication procedures, guidelines and

policies.

Took the extra mile to engage customers.

CONTACT

mariethereseyurika096yahoo.com@g

673788029/678141424

Date of birth: 29 November 1996

Douala/ logpom

SKILLS

Critical thinking

Data analysis

Interpersonal skills

Effective Communication

Excellent Time Management skills

Proficiency in Microsoft Office

products (Word, spreadsheets,

PowerPoint)

Good team spirit

Adaptability

LANGUAGE

English: Excellent

French: good

REFERENCE

Available on Request - ""

Continental Exchange Union and Credit

01/06/2018 - 31/08/2018

Intern

Responsibilities

Identified trends and variances from the data.

Collected data needed for financial analysis.

Composed recommendations for managers and

executives.

Collected data for financial analysis.

Analyzed accounting options and afterward recommending financial actions.

Prepared financial reports by collecting and analyzing information.

Managed expenses by forecasting and budgeting.

Assisted in the posts of daily journal entries.

Followed internal controls and thus Maintained financial security.

Mawa Hotel-Bamenda

01/06/2017 - 31/10/2017

Intern

Responsibilities

Welcomed and greeted guests

Made and confirmed reservations for guests.

Registered and checked guests in

Issued room keys and directed guests to their rooms Compute all guest billings, accurately post charges to guest rooms and house accounts.

Listened and responded to guest queries and requests both in-person and by phone.

Completed and Maintained any incident reports, daily activity reports or other reports requested by management. Manage conference room bookings and scheduling.

Closed guest accounts and check guests out.

Processed accurate payment of guest accounts.

Enforced rules and policies of the hotel.

Maintained a neat and orderly front desk and reception area.

EDUCATION

National polytechnic Bamenda (NPUIB)

2019

BSc in Business Management

National polytechnic Bamenda (NPUIB

2018

HND in Business Management

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