Service Representative Customer

C U S T O M E R S E R V I C E

R E P R E S E N T A T I V E

S U Z A N N E M A R T I N

Sm

Critical thinking

Active listening

Problem solving skills

Time management

Multi tasking

Empathy

Skilled and dedicated with experience in coordinating, planning, and supporting daily operational and administrative functions. Highly focused and results-oriented in supporting complex, deadline-driven operations; able to identify goals and priorities and resolve any issues. S K I L L S

Profile

E D U C A T I O N

Montwood High-school

1994-1998

SECONDARY SCHOOL

E X P E R I E N C E

Fred Loya Insurance

Dial America

January 2021- March 2022

November 2017- January 2021

CUSTOMER SERVICE REPRESENTATIVE

Averaged 50-100 inbound calls daily.

Promptly assessed customer's concerns and provided most efficient information and solutions.

Managed customer's policies, making sure are needs were met. CUSTOMER SERVICE REPRESENTATIVE

Average 100 inbound calls while exceeding metric scores Utilized active listening to address callers issues Expressed empathy and patience

Promptly addressed callers concerns while adhering to all policies Bilingual Research Center

December 2012- November 2017

CUSTOMER SUPPORT REPRESENTATIVE

Accurately provided billing and programming information Use critical thinking and trouble shooting skills to address callers issues

multitasking two systems in a fast paced inbound call environment 915-***-****

11955 Diana Candia Unit B

El Paso, Texas

***************@*****.***

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