Middleware Engineer System Integration
Resume:
RICHARD VERACRUZ
****.********@*****.***
PROFESSIONAL SUMMARY
Experienced IBM MQ Middleware Engineer with extensive background in technical leadership, system integration, and high availability. Proven track record in managing and mentoring technical teams, conducting system analysis, and implementing robust disaster recovery plans. Strong organizational skills and ability to work independently or as part of a team, coupled with excellent verbal and written communication abilities.
WORK HISTORY
Consultant Level 3 Middleware Engineer • Citi (consultant & FTE) Irving, Texas
May 2012 to January 2017
January 2017 to January 2024
Provides full day-to-day MQ administrative and engineering support, on Unix and Windows, including software install, runmqsc commands to create objects, apply security, and update key.kdb with Cert add and removal, create Cert CSR
Builds MQ Servers in combination with Technical Architecture Document and Documented Standard to include to ensure requirements are met
Conducts and participates in MQ Production Changes meetings for review and ensure resource allocation
Global Messaging Support - North America, Mexico, Argentina, Brazil, Singapore, Poland
Support of IBM WebSphere V9.0, V9.1, V9.2 MIM, V9.3 RDQM
Collaborate with IBM for Root Cause Analysis support – open cases
Provides education and mentoring for to help with missing or misunderstood concepts
Assist in the authoring of Standard Operating Procedures for support
Collaborated with cross-functional teams to develop innovative solutions that addressed complex business challenges
Participates in project meetings as MQ build and support
Review Project Plan proposed milestones and Go-Live dates
Provide MQ On-Call support
Implements security @runmqsc for IP Filtering, Connection Controls, Object Usage, SSL Certificate admin, Channel properties
Implements Production System monitoring
Installs and configures Nastel Auto Pilot MQ monitoring agents, a central management tool used to administer and monitor MQ across all environments
Creates and maintains automation shell scripts for SSL Certificates and Build Procedures
Excellent Verbal and written communication skills
Self-Managed and Self-motivated, requiring little to no management
Review on-boarding requests for Build Support, Review messaging design (TADD), with Architect and Application Team, to ensure messaging requirements are addressed
Special focus for partner location, network configuration, SSL, TLS requirements, number of environments and systems per environment, and proposed fault tolerance and resiliency specs
Accept/Reject on-boarding based on available resources and forecasting
Conduct 1 on 1 meetings with team members to recognize concerns, review initiatives, provide personal positive feedback
Schedule and Lead Production Change Walk-through meetings to discuss activities, complexity, Best Practices, and Time Frame
Lead or Schedule Production Post-Change meetings to discuss issues, lessons learned, and opportunities to improve Standard operating Procedures
Weekly Team Meetings to Reiterate/share changes to build standards, initiatives, and highlights of Projection outages.
Built a high-performance team culture through effective leadership techniques such as coaching, mentoring, and empowerment.
Measured team performance and reported metrics to leadership team members.
Streamlined operations to improve process efficiency.
Evaluated employee performance regularly, offering constructive feedback and creating tailored development plans for continuous improvement.
Evaluated employee performance and coached and trained to improve weak areas.
Enhanced communication and collaboration among team members by organizing regular meetings and brainstorming sessions.
Managed multiple high-priority projects simultaneously, ensuring timely completion of each without compromising quality.
Delegated high volumes of work to empower team, build trust, and assist with professional development.
Helped foster culture of customer centricity by aligning with product, marketing, operations, finance and executive teams to drive initiatives centered on customer success
Charged with staffing, performance management and reviews, coaching, mentoring, salary development, and budget allocations.
Increased company revenue by identifying new business opportunities and successfully closing deals with prospective clients.
Set overall vision and provided team leadership.
Streamlined processes for improved efficiency, resulting in higher output and reduced costs.
Identified areas of process inefficiency, recommending improvements that led to significant cost savings for the organization.
Spearheaded initiatives to enhance information security protocols within the organization which resulted in the reduction of data breaches.
Middleware Consultant • Veracruz Solutions, Inc. (Consultant to US Navy)
Norfolk, VA • July 2008 to May 2012
Trains and mentors full time employees on WebSphere MQ V6 and V7
Serves as the lead technical consultant for integration of client business applications with WebSphere MQ V6.0/V7.0
Primary Contact with IBM on WebSphere MQ and Message Broker issues
Works in conjunction with Security, System Administrators, and Network Administrators as necessary to resolve Production issues
Implementation of WebSphere MQ Security measures to include SSL and FIPS
Provides input on the creation and Implementation of WebSphere MQ and Message Broker Naming Convention and Standards
Provides full administrative and engineering support for all client environments to include object setup, unit testing, change management, and problem determination
Attends weekly project meetings to discuss deliverables and proposed changes
Installs, configures, upgrades, and patches WebSphere Message Broker and WebSphere MQ on Windows and Unix systems
Creates server scripts to automate MQ and Message Broker administrative tasks
Creates scalable and reliable messaging objects needed to model, integrate, automate, and manage efficient and flexible business processes at the enterprise level
Provides technical consulting to staff through the entire project lifecycle
Active Security Clearance.
MQSeries Consultant - Technical Lead • Midwest Success (Consultant to EDS)
Plano, Texas • December 2006 to April 2008
Trains and mentors full time employees
Conducts technical interviews and provides feedback on potential new hires
Serves as the technical lead/Architect for integration of client business applications with MQSeries V5.3 and V6.0
Primary Contact with IBM on MQSeries Trouble issues
Works in conjunction with the Security team, Unix or Windows team, and Network Administrators plus all other IT teams as necessary to solve client issues
Creation of procedures and standards
Implementation of MQSeries Security standards for new clients
Provides input on the creation and Implementation of MQSeries Naming Convention and Standards
Provides full administrative support for all client environments to include object setup, testing, and problem determination
Responsible for project planning, management and execution, from a middleware perspective
Conducts/attends weekly client project meetings to discuss deliverables and updates
Versed with distributed platforms such as Windows and Unix systems (AIX, Solaris, and Linux)
Excellent verbal and written communication skills
Active Security Clearance.
Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
Managed client relationships through regular check-ins and updates on project progress.
Enhanced communication among team members to foster collaborative and supportive work environment.
Assisted clients in navigating complex industry challenges with strategic recommendations.
Managed multiple deadlines across several businesses to meet dynamic needs of multiple clients.
Identified areas of improvement for clients'' operations, implementing targeted solutions to increase productivity.
Developed innovative strategies for clients, resulting in increased revenue and business growth.
Integrated technology and business operations to identify targeted solutions to customer issues.
Supported clients with business analysis, documentation, and data modeling.
Streamlined internal processes to enhance team efficiency and improve overall project outcomes.
Delivered high-quality presentations to stakeholders, effectively communicating project objectives and results.
Senior Infrastructure Engineer (MQSeries Shared Service Owner) • American Airlines
Fort Worth, Texas • March 2004 to December 2006
Owner and Manager of WebSphere MQ (MQSeries) V5.3/V6.0 Middleware shared services
Supervise managed support services for on-call and Production/ DR testing and changes
Was responsible for scheduling changed, overseeing and verifying work, insuring standard were followed, and in some cases, provided additional technical support to the managed service providers
Architect scalable and Highly Available messaging solutions needed to model, integrate, automate, and manage efficient and flexible business processes, at the enterprise level
Served as the technical expert for integration of business applications with MQSeries
Primary Contact with IBM on MQSeries Technical Issues for American Airlines
Worked in conjunction with the EAI Shared Services Team, Security team and Network Administrators plus all other IT teams as necessary
Creation of procedures and standards designed to ensure the operational availability and integrity of the production environment
Implementation of MQSeries Security at Qmgr and Object levels
Creation and Implementation of MQSeries Naming Convention and Standards
Provided full administrative support for both Dev and Test MQSeries V5.3 and V6.0 environment projects included object setup, testing, problem determination, and HA configuration testing using Microsoft Cluster Server and Veritas
Responsible for project planning, management and execution from a middleware perspective
Conduct/attend weekly project meetings to discuss task status and milestones
Lead Proof-of-Concept sessions which involved architecting scalable solutions with newer technologies to evaluate and insure compatibility with existing infrastructure and integrated applications
Versed with platforms such as Windows and Unix systems such as AIX, Solaris, and Linux (From a middleware perspective)
Excellent verbal and written communication skills.
Middleware (Websphere MQ) Administrator • Premera Blue Cross
Mountlake Terrace, Washington • July 2001 to July 2004
Manages MQSeries and performs administrative duties such as installing MQSeries Server and Client, creating and configuring Queue Managers, Channels, Queues, Process definitions, Client channel definition tables, in all production, test, and development environments and ensures functionality on Windows, Unix systems, and partial 0S/390
Development and implementation of dead letter processing
Development and implementation of disaster recovery plan
Scripting to automate administrative tasks
Evaluates and configures 3rd party software for monitoring MQSeries performance and tunes WebsphereMQ as needed
Installs, configures, and fine tunes MQSoftware's MQSeries monitoring tool, Qpasa
Creates scalable and reliable messaging/queue managers needed to model, integrate, automate, and manage efficient and flexible business processes at the enterprise level
Serves as the technical expert for integration of business applications with MQSeries
Primary Contact with IBM on technical issues
Works in conjunction with the EAI Shared Services Team, Security team and Network Administrators plus all other IT teams as necessary
Creates procedures and standards designed to ensure the operational availability and integrity of the production environment and is responsible for the training of support staff on those procedures
MQSeries including the development of EAI standards and Governance processes
Provides technical assistance to staff on requirements
Implementation of MQSeries Security at Qmgr and Object levels
Creation and Implementation of MQSeries Naming Convention and Standards.
EDUCATION
HS Diploma
Some College
REFERENCES
References available upon request
CERTIFICATIONS
IBM Certified Systems Administrator – WebSphere MQ V7.0
IBM Certified Systems Administrator – WebSphere MQ V6.0
IBM Certified Systems Administrator – WebSphere Message Broker V6.1
IBM Certified Specialist – MQSeries V5.3
IBM Certified Solutions Expert – MQSeries V5.3
IBM Certified Developer – MQSeries V5.3
Microsoft Certified Professional - WindowsNT 4.0 1999
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