Customer Service Qa Technician

Kyle Howington

******************@*****.*** 470-***-**** LinkedIn Lawrenceville, GA

SUMMARY

QA Technician with experience in BIOS testing, electronic components, and hardware manipulation. With the customer in mind, collaborates with engineers to ensure outcomes for product value. Seeking to advance in the technology field or adjacent opportunities.

WORK EXPERIENCE

American Megatrends, Inc June 2019 - Present

Lead BIOS QA Technician Duluth, GA

Test module features of BIOS with a curated test pool on desktop, server, and embedded systems to ensure memory and device management.

Gained exposure to Python, automation, and jumper testing with mild use of IPMI, BMC, and chip handling.

Closing gaps in testing by editing old tests or creating new ones.

Successfully testing ARM, Intel, AMD, and other systems in

Managed inventory for ATX, Mini ATX, ITX, CPU chips, PCIe expansion devices, adapters, and components

Redfish, Postman API, Desktop computer setup, PCB header and jumper operations, and HLK.

Amazon October 2018 - June 2019

Sorter Jefferson, GA

Utilized teamwork and equipment to ensure packages are processed to the proper shipping route.

Managed packages through high physicality, communication, and technical procedure.

TeleNet Marketing Solutions October 2017 - September 2018

Business Development Representative Athens, GA

Created new business opportunities for clients including Dell and Mitel.

Conducted 80-120 cold calls daily to attract and land new client accounts in a CRM.

Promoted products such as laptops, GPUs, servers, and high-performance computing nodes.

The Home Depot February 2016 - October 2017

Department Associate - Lumber, Flooring, Garden Athens, Winder, Atlanta, GA

Provided customer service and answered technical questions for project needs.

Operated equipment including forklifts, reach trucks, and cherry pickers to assist clients and manage inventory.

Received the "Homer Award" for exceptional customer service within the first six months.

The University of Alabama in Huntsville February 2011 - September 2011

Audio Tech Huntsville, AL

Setup for events, and troubleshooted for them.

Transported and secured equipment at events.

PROJECTS

Stella's Voice

February 2023 - May 2023

Focused on Human Trafficking in Moldova, fundraising and awareness.

Manna House Food Bank

January 2012 - December 2023

Assisted in preparing meals and handing out food. Also encouraged people in line.

EDUCATION

University of Alabama in Huntsville Huntsville, AL

BS in Biological Sciences, 2013

Minor in Cognate in Exercise Sciences

Kennesaw State University Kennesaw, GA

Biology Major/Exercise Science Major, 2007-2009

SKILLS

Computer Hardware, Redfish, BMC, IPMI, Windows Server, Linux Terminal, Motherboard I2C and jumpers, EFI Shell, Powershell, Jira, Bug Reporting, Technical Documentation, PCB, C compiler, OS installs, Network Configuration

REFERENCES

Available upon request

Contact this candidate