Customer Experience Real World

Results oriented leader with more than ** years of real world experience Temojin1162@Cuauhtémoc in 1942 the Berwyn, (773) hospitality Oak 957-IL Park yahoo.Ramirez 60402 5473 industry. Ave. com In depth understanding of banquet service, coffee breaks, bartending, and A la __Carte services. Well versed and possess strong communication skills, analytical, and management skills. Education

Universidad Journalism Nacional Autonoma de Mexico Work Experience 1986-1988 Chicago Banquet • Athletic Captain Managing Association, Staff Chicago, IL 04/21 - Present

• Responding to customer inquiries or complaints

• Serves guest needs by providing exceptional knowledge of food & beverage menu items

• Train new staff members on how to perform up to Hotel standards Boka Banquet • Management Server Establishing LLC a clean at Viceroy atmosphere Hotel, Chicago, IL 09/17- 03/20

• Communicate with guest/staff

• Maximized customer experience

• Communicated clearly and interacted with guests to ensure a positive experience Lowes Banquet • Hotel, Server Developed Rosemont, repeat IL business by establishing a clean atmosphere 09/08- 08/17

• Maintained effective relationships with guests

• Maximized customer experience by fulfilling all of their needs

• Communicated clearly and interacted with guests to ensure a positive experience

• Ability to multi-task while providing outstanding service when hotel is at full capacity Trump Hotel, Chicago, IL 11/07- 06/08

Banquet Server

• Achieve accuracy when accomplishing tasks

• Effectively manage team activities

• Experienced speaker. Communicate with confidence and assertiveness Park Hyatt, Chicago, IL 07/01- 07/06

Banquet Server-on-call

• Bartender at Noni Lounge for over a year

• Adapting and carrying multiple tasks or projects

• Attentive to guest in banquet

• Promptly serve alcoholic beverages and serving trays of food to all guests

• Help set-up and clear hotel banquet

Skills

ü Skilled Coffee Breaks

ü Experienced Buffet server

ü Excellent bartending skills

ü Magnificent customer service

ü Highly organized

ü Spanish (fluent in speaking, proficient in writing)

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