Customer Service Sales Associate
Resume:
SHAMARIAH WALKER
PROFESSIONAL SUMMARY
Dynamic professional with a proven track record at Linjee Thai and Sky Zone Trampoline Park, excelling in customer service and POS system operations. Expert in multitasking and conflict resolution, consistently achieving sales targets and enhancing customer satisfaction. Skilled in coaching teams and streamlining operations, demonstrating exceptional judgment and decision-making abilities. Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions, and taking reservations, constantly finding new ways to exceed customers' expectations with personalized service.
SKILLS
• Customer Service
• Strong multitasking
• Greeting guests
• Active Learning
• Conflict Resolution
• Cash Handling
• Scheduling
• Handling Complaints
• Coordinating tasks
• Payment Processing
• Judgment and Decision Making
• POS system operations
• Server Support
WORK HISTORY
November 2023 - Current
Linjee Thai - Restaurant Hostess, Alexandria, VA
September 2020 - September 2023
Sky Zone Trampoline Park - Lead Sales Associate, White Plains, MD Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
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Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
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• Answered customer questions about hours, seating, and menu information. Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
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Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
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Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
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****************@*****.***
Waldorf, Maryland 20603
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EDUCATION
High School Diploma
Maurice J. Mcdonough High
School, Pomfret, MD
May 2023
• Honor Roll [All four Years]
• [3.0-4.0] GPA
• Yearbook club Member
Elected Captain of Junior
Varsity Cheerleading. [1 year
2 seasons]
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• Handled cash register operations and customer transactions to process payments.
• Resolved customer issues promptly, ensuring satisfaction and loyalty.
• Processed and stocked merchandise in accordance with store standards. Answered customer questions about products and services, helped locate merchandise, and promoted key items.
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• Managed inventory effectively, minimizing stock-outs and overstock situations. Trained, coached, and mentored over 10 new sales associates for maximum performance.
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• Developed and maintained knowledge of current sales and promotions. Led team meetings to share best practices, set targets, and motivate staff members toward achieving goals.
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Collaborated with store management to develop promotions and marketing initiatives that boosted overall sales.
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Achieved monthly sales targets consistently by employing persuasive selling techniques tailored to each customer's unique needs.
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ADDITIONAL INFORMATION
As someone who has worked front line with customers, I am cautious in my approach to problem solving and I do not attempt to demand that my view, or opinion be accepted at face value. I like to solve problems within the framework of a team environment. I will look for a compromise opposed to a win-lose situation. I am sociable and optimistic, I'm able to use an emotional appeal to convince others of a certain direction. I trust others and love a positive environment. I've learned that I prefer a factual and logical approach when leading or trying to influence others. I believe that a direct and straightforward approach is really what others want before they can be influenced in the right way.
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