Supply Chain Customer Service

PEARL NTIAKOH-AYIPAH

Phone: +233-*********/020*******

Email: ***********@*****.***

PROFESSIONAL SUMMARY

A dedicated individual with a strong foundation in programming and data science, complemented by hands-on experience in logistics and customer service. Highly organized, methodical, and an excellent team player. I am looking forward to leveraging my skills in a dynamic environment and continuously developing new competencies. SKILLS

• Technical Skills:

o Data Science and Analytics

o Python

o Microsoft Office Suite

• Professional Skills:

o Customer Relations

o Logistics and Supply Chain Management

o Administrative Support

WORK EXPERIENCE

DHL Global Forwarding Limited, Tema, Ghana

Customer Service Specialist and Import Operator (National Service) November 2022 – Present

• Monitored vessel arrivals through customs and shipping websites.

• Managed booking updates and bills of lading to prevent customs issues.

• Communicated with shippers and consignees to ensure high-quality service.

• Solved customer problems and handled timely billing of shipments.

• Collaborated with overseas agents for customs clearance and shipment delivery. Administrative Support

December 2022

• Provided strategic administrative and development support.

• Maintained office equipment and supplies.

• Ensured quality service delivery and resolved customer issues. Agogo Presbyterian Hospital

Logistics Management Assistant (Internship)

August 2021

• Issued items to user departments.

• Received logistics from suppliers.

• Conducted stock-taking.

• Purchased items for various departments.

EDUCATION

Methodist University Ghana, Tema, Ghana

Bachelor of Science (BSc) in Procurement and Supply Chain Management November 2022 – May 2024

• Relevant Courses: Humanitarian Logistics, Project Management, Retail Logistics, Warehouse and Material Handling, Strategic Management, Occupational Health and Safety Management.

Kumasi Technical University (KSTU), Kumasi, Ghana

Higher National Diploma (HND) in Purchasing and Supply Chain Management September 2019-September 2022

• Relevant Courses: Business Communication, Public Procurement and Contract, Business and Public Administration, Cost and Business Accounting, Marketing, Strategic Supply Chain, Managing Procurement Performance, Organizational Behavior.

• Project Work: Assessing Health and Safety Practices in Store Operations in Public Health Facilities (Case Study of KNUST Hospital).

Afua Kobi Ampem Girls’ Senior High School

West African Senior High School Certificate Examination (General Arts) October 2016 – June 2019

CERTIFICATIONS AND TRAINING

• Certificate in Port and Shipping Management (March 2024)

• Transformational Leadership Forum (April 2023)

• Data Science and Analytics (June 2022)

• Academic and Business Symposium (December 2019)

LEADERSHIP AND EXTRACURRICULAR ACTIVITIES

• Deputy Organizer, MUCGAMPS, Methodist University Ghana (2023)

• Vice-President, JANUBS, Afua Kobi Girls (2019)

• Financial Secretary, Scripture Union, Afua Kobi Girls (2019)

• President, Scripture Union, Mmofraturo Girls Boarding School (2016) HOBBIES

• Dancing

• Singing

• Writing stories

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