Operations Specialist Customer Service

NICOLE NUGENT

New York, NY ***** 646-***-**** **************@*****.***

Websites, Portfolios, Profiles

www.linkedin.com/in/nicolenugent

Professional Summary

Creative Operations Specialist skillful in executing effective operating rhythms and management systems structures. Expertise in analyzing, articulating and solving various problems. Analytical and organized professional comfortable working independently or as part of team. Forward-thinking Operations Specialist bringing 6 years of expertise in Operations for Ecommerce sector businesses. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Proficient in Excel and Google Analytics.

Skills

SPS Commerce

Shopify

Microsoft Office Suite

Asana

Notion

Microsoft Dynamics ~ Navision

True Commerce

Shipstation

AS400

Google Analytics

Performance Management

Inventory Control

Vendor Management

Strategic Planning

Adaptability

Operational Efficiency

Customer Service

Problem Solving

Team Leadership

Logistics Coordination

Key Account Management

B2B Sales/B2C sales

Goals and performance

Order Management

Warehouse Operations

Invoicing procedures

Purchase Orders

Cross-Functional Communication

Work History

International Senior Account Executive 02/2024 to 05/2024

Steve Madden – Long Island City,

Gathered, documents, and analyzed weekly selling performance on each account

Track advertising, review layouts and confirm delivery of product

Attending sales meeting with sales team and shoe shows

Communicate with stakeholders, sale reps and vendors to maintain excellent customer relations

Create folders of purchase orders and maintain correspondence and file them according to delivery

Check orders/reorders into AS400 system

Confirm delivery with vendors and block out factory space

Follow up with buyers on sample approval

Review samples and compare them to sales samples and advise product development team if there is a problem in material, color, construction etc

Review customers' websites bi-weekly for updated information and new requirements

Create picture books for each customer.

Worked effectively in fast-paced environments.

Skilled at working independently and collaboratively in a team environment.

Proven ability to learn quickly and adapt to new situations.

Worked well in a team setting, providing support and guidance.

Managed time efficiently to complete all tasks within deadlines.

Organized and detail-oriented with a strong work ethic.

Used critical thinking to break down problems, evaluate solutions and make decisions.

Collaborated with cross-functional teams to ensure timely delivery of products and services, resulting in high customer satisfaction.

Delivered tailored solutions based on individual client needs by thoroughly understanding their business objectives and pain points.

Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.

Informed customers of promotions to increase sales productivity and volume.

Operations Specialist 01/2018 to 02/2024

Well Woven – New York,NY

Engineered supply chain processes for continuous improvement resulting in 15% increase in sales

Pioneer cost-saving initiatives by expanding the LTL carrier network

Manage the day-to-day freight movement for B2B and B2C

Develop strong relationships with carriers and customers to facilitate growth in revenue and profitability for LTL shipments

Responsible for reconciling inventory between ERP and WMS

Collaborate with the planning team to allocate stock transfer between Well Woven warehouses

Oversee order management for B2B and B2C via drop ship program – EDI, API and manual orders

Responsible for the order lifecycle of E-Commerce orders via Shopify

Source warehouse packaging material

Drove improvements in operational efficiencies through data-driven analysis market trends and optimization efforts

Leveraged advanced Systems and Tools to streamline supply chain operations and enhance reporting capabilities

Collaborate with multiple departments daily – sales, finance, customer service, procurement, planning, logistics, warehouse – and external partners to resolve issues.

Associate II 06/2015 to 01/2018

Uniqlo – New York,NY

Facilitate operations for rapidly evolving business environment delivering improvements to customer service and office procedures.

Maintained up-to-date knowledge of store sales, payment policies and security standards.

Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.

Educated clients on current promotional offerings and products using persuasive selling tactics.

Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.

Recommended complementary purchases to customers, increasing revenue.

Handled high volume transactions during peak periods without compromising service quality or accuracy.

Education

Bachelor of Science: International Business 01/2017

Berkeley College - New York

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