Lead server foh
Resume:
Shanda Shaw
Server
Boise, ID *****
***.********@*****.***
Willing to relocate: within reason
Authorized to work in the US for any employer
Work Experience
Server
Sunrise Cafe/Blue Bench Brunchette - Boise,ID
All locations
Overland/orchard main location
April 2013 to Present
Greated guest at table within a timeley manner. Waters and drink orders taken with a quick overview of specials and signature dishes being offered. Check on tables throughout my assigned section. Full hands in, Full hands out. Take Food order and put into POS system correctly including substitutions,
modifications, upcharges, and discounts. Run food correctly to each guest no later than 2 minutes of hitting the window. Check on guest through out meal, refil drinks grab extra utilities as requested, offer to go boxs, pre bus, offer dessert or sweets before droping their check, spliting checks, cashing out each table correctly with my own bank. Making change. Handling mistakes on food, drinks, service, wait time, keeping the customer happy and up to speed through out their dinning experience.
• Handling a high volume atmosphere
• Greeted guests
• Checked on guests frequently
• multitasking and staying busy even on down time
• Pre stocking and rotating out containers continuously.
• pre bussing when customers are finished or after boxing up left overs.
• Processed transactions card, cash, and checks
• Discounts, coupons, upcharges, and subtitions all put in correctly.
• taking ToGo orders over the phone or walk ins.
• doordash orders, bagged and handed out correctly with all items included.
• Doing a checkout after every shift
• Adding credit card tips in to POS
• trained in multiple positions; hosting, Busser, Server, trainer, doordash, expo, bar, and lead.
• Can open and close.
•Flexibility on schedule
• Great attendance and time management
• Problem solving and teamwork and fairness qualities that best suit company polices as well as listening to employee questions and concerns and supporting the right outcome for everyone.
• Tip out expo, and host
Server
Garage Cafe - Notus, ID
March 2018 to December 2018
Greated and sat guest in the dining room, took drink and food orders as well as walking and phone to gos, refill drinks, offer appetizers, sweets,and alcohol in stock. Split checks as requested, take multiple types of payments, ran till and closed batch after every shift pre bus and bus tables.
Education
High school diploma
Middleton High 2014
Skills
• Hostess
• Waitress
• multitasking/high volume atmosphere
• Customer Service
• POS
• Sales
• quick to adapt
• Busser
• Food Service
• Restaurant Experience
• Food Preparation
• Upselling
• Banquet Experience
• Food Safety
• Cash Handling
• Team work/accommodation
• Flexability
• Leadership/management
Certifications and Licenses
Food Handler Certification
TIPS
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