Customer Service Representative

Name:Augustina Biyeh

Email:*****************@*****.***

Tel:240-***-****

Address: **** **** ******* **** ***** Darby PA

Professional Summary:

Highly motivated and experienced customer service professional with over 3 years of experience in the Financial service sector, with strong communication skills, meticulous attention to detail, customer orientation and ability to adapt and respond to different types of characters. Skills:

Detail- oriented, Microsoft excel, Problem solving, verbal and written communication Goal-driven, sales, customer service, positive mindset, microsoft teams. Work experience:

Customer Service Representative

Eagle Global Technology from August 2023 - current

● Exceeded quantitative metrics on customer satisfaction, customer retention, and inquiry volume

● Used microsoft office tools to track customer experience, communication, and marketing efforts

● Manage large amounts of incoming phone calls

● Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution

● Follow communication procedures, guidelines and policies and take the extra mile to engage customers.

● Ability to multitask, prioritize and manage time effectively

● Provide accurate, valid and complete information by using the right methods/tools

● Build sustainable relationships and trust with customer accounts through open and interactive communication

Customer service representative

Coral spring Rehabilitation and healthcare Center from March 2022 - August 2023

● Strong communication skills and active listenings

● Accurate data entry skills with attention to details

● Outstanding customer service skills with a friendly and professional demeanor

● Perform general patient access and registration duties in a management system

● Answer customer phone calls and resolve patients insurance claims

● Direct patients to the proper resources for further assistance with their issues

● Manage scheduling of all interviews between candidates and hiring managers

● Sorts and organize files, spreadsheets and reports

● Maintain an average of accuracy in clients case history by gathering data from internal and external system

Retail sales Associate

JCPenney from February 2020 - March 2022

● Exceeded target in terms sales volume and customer satisfaction

● Assisted customers with finding the right products they were looking for, and answered any question they had

● Greets and receives customer in a welcoming manner

● Drives sales through engagement of customer, suggestive selling and sharing product knowledge

● Calculating and returning change for cash transactions

● Processing sales transactions and taking payments

● Register sales on a cash register by scanning items, itemizing and totaling customers purchases

● Balances cash drawer by counting cash at beginning and end of work shift

● Contribute to team effort by accomplishing related results as needed

● Maintains a safe and clean environment by complying with procedures, rules and regulations

● Discount purchases by redeeming coupons

● Enter price changes by referring to price sheets and special sale bulletins. Education:

● High School: John Paul II Comprehensive College WuM( JOPACC) Menchum Division Bamenda Cameroon

● Major: Business science and currently Pursuing my degree at university of Delaware

Contact this candidate