Customer Support Soft Skills

Sunder . G

Email:

***********@*****.**

Buzz me:

Mobile: 988-***-****

Present Address:

No.8/13

Venkateswara main road, Vinayagapuram,

Ambattur,Chennai -53

Languages Known:

Tamil

English

Skills & Strengths:

Good with soft skills

Confident to cope up with any environment

Flexible and reliable

Positive attitude

Computer Literacy:

Ms office, Web designing

Position Sought:

The best possible for my professional career ranging 6 years with experience in banking and customer support. Currently seeking a position to utilize my skills and abilities.

I have gained and also gain additional knowledge in an industry that will offer professional and personal growth. I always move ahead to Learn, Teach and Grow.

Education

Under Graduation : B.Sc Electronic & Communication Science

From Mar Gregorios College, Chennai.

Higher Secondary School : Sethu Bhaskara Mat. Hr .Sec School

Ambattur, Chennai.

Matric School : Ebenezer Jaganath Marcus Mat. Hr .Sec School

Ambattur, Chennai.

Domain

Tata Consultancy Services .

Vectone India Private Ltd.

ADFC Pvt Ltd .

Career Profile

Fraud Detection

Calls and mailing

Loan Disbursement

Resolving Customer complaints

Personal Traits

Strong believer of achieving results through team-work.

Attentiveness and ability to work under pressure.

Effective time Management.

Duration:

July 2012- March 2016

Function :

IFA - RDI (Non -Voice)

Industry Sector: Banking

Client : Citi bank

Achievements

Awarded TCS GEMS

Six times

Duration:

Sep 2011 – June 2012

Function :

Customer Support (Voice )

Industry Sector: BPO

Client : Vectone Mobile

Achievements : Appreciation

As Best Agent

Professional Experience Summary

Tata Consultancy Services (July 2012- March 2016 )

Business Process Analyst : CBNA

Initially supported REG E handling customer relation issues.

Presently in IFA- RDI ( Fraud Detection) - solving issues related to

deposited cheques reviewing the account, blocking the accounts mailing

to client.

Avoiding loss and safe guard the bank’s money.

Reviewing returns checks,type of account,relationship of the customer.

Comparing the maker deposits to the deposit accounts and number of

checks issued from maker, check returned from maker.

Current status of the account, to block the accounts if necessary .

Updating trackers, Preparing MIS.

Vectone India Pvt Ltd.

Customer Support Agent : Customer Service

Attending inbound Calls UK customers (Vectone mobile)

to provide resolution with regards to their phone & SIM.

Raising Complaints to the concern teams to solve the customer issues.

Explaining the Various plans and offers which suit the customer.

Make outbound calls to market the various plans to the customer.

Handling Porting In and Out Process, SIM swap, billing Issues.

Duration:

Sep 2009 – June 2011

Function :Customer Support

(Non -Voice)

Industry Sector: Banking

Client : HDFC bank

Atlas Documentary Facilitators Company

Junior Officer : Retail Assets Operations

Loan Disbursement to customers on basis credit approval memo

Verifying various KYC documents, cheques, bank documents

required for loan disbursement to the customer.

Preclosure Loan Processing for the loans which has been already taken.

Resolving Customer complaints with support of customer service .

Handling Dispatch and courier sending documents cheques,disbursement

order to customer.

Sending documents, cheques to other branch.

Preparing Monthly MIS.

Personal Information

Name : Sunder G

Date of Birth : 30th November 1987

Age : 27

Gender : Male

Father’s Name : Mr. S. Ganesan

Mother’s Name : Mrs. G. Ramani Kousalya

(The undersigned, hereby certifies that all information given in this document is true, complete and correct)

Place: Chennai (Sunder G)

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