Technical Support, Engineer and Manager

DAMIAN CERRATI

** ******* ******

(***) *** – ***3 Stony Point, NY 10980 ********@****.***

EMPLOYMENT

Intellisys Technologies LLC 2007 – Present

Manager / Owner

Responsible for all business aspects. Implemented process to diagnose / repair sites remotely, reducing truck-rolls by 60%. Increased sales by 35% over 6 months through campaigns incorporating client capture software and landing pages. Designed client interview process to program and modify systems to fit the client’s needs and lifestyle. Residential, business and government installation, service, and integration of security, fire, home automation, audio/video systems, remote controls, networks, VoIP telephone, Public Address, etc

Raytheon Professional Services (NCR contract completed) 2015 – 2017

Training and Development Specialist Level 2

Through the use of classroom and Web-Ex virtual-led training, I provided over 750 NCR ATM technicians the required knowledge to successfully verify, isolate, repair, test, report and bill their customers. Confirmed and enhanced documentation and presentations for technical accuracy.

Universal Remote Control 2013 – 2015

Technical Support Level 3 – Help Desk

Reduce technical support call times through department knowledge-base and newsletter I designed/started. Design and troubleshoot home automation systems for installation companies located world-wide through phone/email and remote access support.

Lincoln Technical Institute 2003 – 2011

Electronic Systems Technician Program Instructor

Designed and implemented the curriculum / labs used for all school locations and successfully trained over 2,500 students as electronic systems technicians through classroom instruction and hands-on labs. Evaluated student progress for certification.

Cable and Wireless

Internet Systems Engineer

Installed, serviced and maintained servers, router, switches and firewalls. Supplied consultative services to customers.

Verizon Wireless

Information Systems Support Desk

Analyzed, troubleshot and resolved mission critical outages. Managed scheduling of the IS Support Center staff.

Anacom Systems Corp.

Electronics Engineer

Design, prototype, assembled and revise product line in a CAD environment. Troubleshoot / test Fiber Optic devices.

TAC Communications INC.

Service And Installation Manager / Senior Technician

Supervised 20 technicians. Developed training classes. Installed, serviced and integrated: security, access, CCTV, fire,

intercom, P.A., magnetic locks, and sound systems in government and military facilities, industrial, commercial and

residential sites.

EDUCATION / CERTIFICATIONS / LICENSES

NY and NJ Burglar Alarm / Fire Alarm License

CEDIA (Custom Electronic Design and Installation Association) Certified Installer

CDM Institute AutoDesk AutoCAD 2002 Certificate

Cisco Certified Network Associate

Chubb Institute Network Engineering and Data Communications Diploma

Chubb Computer Services A+ Certification Course

Devry Technical Institute A.A.S. Degree in Electronics Engineering Technology (Dean’s List)

QUALIFICATIONS

My knowledge of technologies and experiences range greatly where I have contributed in many facets to corporations. As an engineer and manager, I have successfully reduced project budgets and streamlined installations and servicing procedures. My experiences have benefited other departments, which I have studied on my own, consisting of website design, online marketing, email marketing, funnel programming, etc. I have also discovered and repaired a program error on Facebook's Pixel coding for an online marketing group.

Contact this candidate