Sales Manager Customer Service

HUSSAIN AKBARALI General Manager

Johns Creek, GA 30097 404-***-****

****************@*****.*** linkedin.com/in/hussain-akbarali-853a61126/ Accomplished and results-oriented General Sales Manager with expansive years of experience exceeding sales targets in the automotive industry. Proven ability to excel in leadership roles, foster exceptional customer service, and achieve profitability goals. Skilled in financial planning, operations management, and cross-functional team leadership. Committed to continuous learning and growth to stay abreast of industry regulations and compliance standards. Career Highlights

Extensive experience in the automotive industry, holding leadership positions at prominent dealerships such as Sons Auto Group and Sonic Automotive (Land Rover South Atlanta, Audi Owings Mills, and Global Imports BMW).

Advanced from individual contributor to General Sales Manager, revamping the sales process through market research and customer feedback and nurturing high-performing teams via recruitment, onboarding, and training initiatives.

Leveraged exceptional financial expertise by becoming the #1 performer in the company for financial metrics.

Recognized for consistently surpassing sales targets and empowering colleagues to achieve exceptional results. CORE COMPETENCIES:

Financing Buying Experience Industry Regulations Ethical Collaboration Customer Needs Time Management Interpersonal Skills Sales Management Maintain Customer Relationships Self Motivated Leadership Skills Strong Work Ethic Attention to Detail Billing Accounting Member Relations Financial Statement Expense Control Retail Sales Online Marketing Campaigns Customer Retention Change Management Adaptability Negotiate Team Building Supervise PROFESSIONAL EXPERIENCE

FINANCE MANAGER, Sons Auto Group Atlanta, GA Dec 2023 – Present Utilize strong financial acumen and adept negotiation skills to expertly structure and secure vehicle financing for customers, meticulously ensuring adherence to both lender and dealership guidelines, all while exceeding customer expectations.

• Achieved a notable increase in PUR, raising the average deal value from $1,800 to $2,500 through collaborative training efforts with Sales Managers, Client Advisors, and other Finance Managers.

• Significantly increased e-contract utilization from 65% to 90%, enhancing the customer experience.

• Enhanced the contracting process, attaining a reduction in Average Contract in Transit (ACIT) time to less than 3 days.

• Partnered with Sales Managers and Client Advisors to achieve early deal involvement, notably increasing overall profitability. Sonic Automotive Feb 2017 – Nov 2023

GENERAL SALES MANAGER – LAND ROVER SOUTH ATLANTA (Apr 2023 – Nov 2023) Served as a New Car Director and General Sales Manager, a key figure who collaborated with managers and sales associates to secure deals, expand monthly market share, master the playbook, and ensure guest satisfaction, all aimed at elevating brand understanding.

• Exceeded new and used car budget targets by a significant margin, demonstrating exceptional sales performance.

• Collaboratively developed monthly sales forecasts with each salesperson, setting clear objectives for customer acquisition, closing rates, prospecting strategies, unit sales targets, and financing options to enhance dealership outcomes.

• Developed strong ties with customers, lending institutions, and dealership staff for a seamless customer experience.

• Acknowledged for achieving high satisfaction ratings and predefined metrics through exceptional customer service. GENERAL MANAGER – AUDI OWINGS MILLS (Aug 2022 – Mar 2023) Led all operational aspects, including sales, marketing, financing, production, and customer service, by setting strategic objectives, developing action plans, and collaborating with executives and stakeholders to achieve financial and performance targets.

• Organized training modules, workshops, and coaching sessions to equip staff with the Sonic Automotive playbook.

• Collaborated with employees and customers to develop relationships and resolve conflicts related to sales processes, leading to a more positive work environment and improved customer satisfaction ratings.

• Generated enhanced overall business outcomes through diligent risk mitigation and performance assessment practices.

• Engaged in regular sessions with team members to establish annual and monthly objectives for unit sales.

• Directed the Parts & Service Department, optimizing operations to achieve revenue and customer satisfaction goals. Hussain Akbarali ■ 404-***-**** ■ ****************@*****.***

• Established and maintained strong relationships with parts suppliers, ensuring timely deliveries and competitive pricing.

• Oversaw the training and development of service technicians, leading to a significant improvement in first-time repair rates. CLIENT ADVISOR/FINANCE DIRECTOR & USED CAR MANAGER/GSM – GLOBAL IMPORTS BMW (Feb 2017 – Jul 2022) Progressed from consistently selling 16+ cars per month as a Salesperson to seamlessly transitioning into the position of General Sales Manager, leveraging expertise gained through product training, finance management, and team development.

• Achieved a VSC penetration rate exceeding 40% at Sonic Automotive, leveraging extensive BMW product training from JM&A to deliver exceptional client service with an average PUR exceeding $2,500.

• Attained success as a Finance Manager and empowered colleagues to achieve over $2K PUR through training programs.

• Motivated the team by setting monthly goals, providing constructive feedback, and recognizing achievements.

• Directed the Used Car Department and facilitated the sale of both Certified Pre-Owned and off-brand vehicles.

• Revamped the sales process by prioritizing detailed traffic analysis, ongoing lead follow-up, competitor strategy understanding, and exceptional customer service, ultimately exceeding monthly sales budgets consistently. ENTREPRENEURIAL EXPERIENCE

OWNER/PARTNER, BodyBrite Franchisee Athens, GA Aug 2014 – Feb 2018 Directed all business operations, including finance, marketing, and customer service, to enhance profitability and drive sustained growth while also overseeing stock levels and fostering strong supplier relationships for smooth spa operations.

• Produced a 35% rise in foot traffic through the development and implementation of inventive marketing campaigns. OWNER/PARTNER, SuperCuts Franchisee Smyrna, GA Mar 2014 – Jan 2016 Led the initiative to secure a three-store franchise agreement, demonstrating expertise in site selection and navigating regulatory hurdles to obtain all required licenses for business operations.

• Partnered with the marketing group to pinpoint key tools for the grand opening and sustained promotional activities.

• Conducted interviews and selected highly qualified cosmetologists to successfully transform the salon's operations.

• Created standardized operation process documented in the manual, ensuring consistency across local and national teams. OWNER/PARTNER, Georgia Auto Gallery Lilburn, GA Aug 2005 – Jan 2016 Built a successful used-car dealership from the ground up, starting with online sales and 3 vehicles in a small office, to now showcasing a 40+ vehicle inventory, in-house vehicle repair, and detailing, all on a prominent highway in Lilburn, GA.

• Co-founded an auto business serving the USA and Canada, offering online sales, export services, financing, and wholesale.

• Established a successful Buy-Here-Pay-Here financing strategy that resulted in a $1.3M+ receivable portfolio within a 3- year timeframe while also maintaining a client base of over 150 individuals.

• Secured significant cost savings by strategically negotiating with vendors, resulting in optimized contracts and pricing.

• Crafted a comprehensive marketing strategy to differentiate dealerships and attract a wider customer base.

• Recognized a profitable niche for car purchases and sales, creating a strategic approach to stand out from competitors. PREVIOUS WORK EXPERIENCE

Accubyte Elmhurst, IL

Pioneered online PC component sales, establishing a dominant presence within 24 months and becoming a top seller in the category.

• Implemented a comprehensive training program and effective management practices, fostering sales, finance, technical, and logistics team capable of delivering sustained growth in a highly competitive online market.

• Supervised quality control protocols in customer relations and product services to ensure positive customer experiences. EDUCATION

Sonic Automotive, General Manager Leadership Academy Associate in Business Management, College of Dupage, Chicago, IL TECHNICAL SPECIALTIES

Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) Social Media Platforms CDK Elead Route One Dealer Track

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