Customer Service Technical Support

Cory Lederman

Customer Service Rep Retail Sales Technical Support

Email: ***************@*****.***

**** ** **** ******,*****. FL 33195-6503

Phone: 972-***-****

Accomplished professional with experience in retail sales, technical support, and customer service. Strong communication skills and proven track record of exceeding sales targets, resolving technical issues, and

ensuring customer satisfaction.

Customer Service Representative/Remote

Jul 2022 - Jun 2024

Conexus

Tech support reps troubleshoot customer tech problems. Resolve issues related to computers, phones, tablets, modems, internet, networks, software, etc. To that end, they perform tasks such as: . This can be done through various phone, email, or chat channels. Technical support representatives must have strong problem-solving skills, excellent communication skills, and a good understanding of the product or service they support.

INBOUND SALES REPRESENTATIVE/Remote

Jan 2020 - Apr 2022

Deverseree

Answering incoming calls, building rapport, and creating a great customer experience by asking probing questions and actively listening to the customer's request.

Presenting products and services based on the customers' needs, and handling objections by explaining how the services and products will benefit them.

Developing relationships with customers, using active listening to empathize, provide solutions and partner with customers on a resolution.

Investigating customer's accounts to understand what services they have purchased and file or follow up on repair claims.

Remote

Feb 2017 - Mar 2019

CUSTOMER SERVICE REPRESENTATIVE

Health IQ

Resolved customer inquiries promptly and courteously to ensure customer satisfaction.

Handled high call volumes efficiently and effectively to meet service- level goals.

Demonstrated strong problem-solving skills to address customer issues and concerns.

Maintained accurate and detailed records of customer interactions and transactions for accountability.

Handled complex situations with professionalism and empathy, ensuring customer retention.

Jacksonville, FL

May 2014 - Dec 2016

TECHNICAL SUPPORT

OneTouch Direct

Provided timely and efficient technical assistance to resolve software and hardware issues.

Communicated complex technical information to non-technical customers in a clear manner.

Utilized troubleshooting skills to identify and resolve technical problems remotely.

Maintained accurate documentation of technical issues and resolutions for future reference.

Utilize excellent customer service skills and exceed customers' expectations.

Miami Shores, FL

Feb 2011

MARKETING

University of Central Florida.

•Good Customer service

•1. Communication

•2. Problem-solving

•3. Empathy

•4. Multi-tasking

•5. Patience

•6. Active listening

•7. Time management

•8. Conflict resolution

•9. Computer skills

•10. Attention to detail

•Product knowledge

•Interpersonal communication

•Adaptable

•1. Patient care

•2. Medical terminology

•3. Phlebotomy

•5. Communication

•4. EHR system

English-French-Spanish

Achieved a 98% customer satisfaction score consistently over a year.

Resolved 90% of customer complaints within the first call, improving first-call resolution rates.

Reduced average call handling time by 15% without compromising on service quality.

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