Customer Service Patient Accounting
Resume:
Sharika Griffin
Springfield, IL *****
****************@*****.***
I am a highly motivated individual who’s always open to experience new skills and continue to grow. I am looking to work for a company that will allow me to progress over time and that will be a longtime rewarding career. Personally I love constantly looking to make improvements and more efficient ways to complete tasks that will make for a better work experience.
Authorized to work in the US for any employer
Work Experience
Surgical Technologist
Memorial Medical Center - Springfield, IL
May 2022 to Present
Assist surgeons during surgical procedures by anticipating surgeon needs to make sure the procedure is executed as smoothly and efficiently as possible. Also, prepare and organize the operating room, clean and sterilize equipment, and maintain a sterile environment. Insurance Specialist
Springfield Clinic
December 2018 to May 2022
• Verify/secure referrals.
• Verify coverage and benefits prior to treatment.
• Secure prior-approval and pre-authorizations.
• Perform review and action of Bad Debt, Collections, and Denials.
• Maintain proficiency with insurance and billing issues and serve as a resource to providers and staff.
• Prepare account action worksheets and submit to Patient Accounting for charge corrections.
• Provide a positive impression to patients about the Clinic's billing department.
• Enter/edit patient insurance coverage/demographic information when necessary.
• Inform patients of the Clinic's billing and credit policies.
• Answer questions that patients may have in regard to insurance coverage and other billing issues.
• Respond to patient's verbal and written requests in a timely fashion.
• Maintain statistics.
• Maintain proficiency with insurance and billing issues by participating in Patient Accounting meetings and training sessions as appropriate.
• responsive to patients while adhering to Patient Accounting billing practices and guidelines.
• Provide coverage at other Springfield Clinic locations as assigned.
• Comply with the Springfield Clinic incident reporting policy and procedures.
• Adhere to all OSHA and Springfield Clinic training & accomplishments as required per policy.
• Provide excellent customer service and adhere to Springfield Clinic's Code of Conduct and Ethics Standards.
• Perform other job duties as assigned
Sterile Processing Technician
Memorial Hospital - Springfield, IL
December 2015 to December 2018
collect, prepare and organize surgical tools and environmental protection -- such as surgical drapes -- for scheduled medical and dental procedures. They collect, catalogue and clean surgical tools following the completion of a medical or dental procedure.
Caregiver
Carelink Home-care Agency
May 2015 to December 2015
• Assisting with personal care: bathing and grooming, dressing, toileting, and exercise.
• Basic food preparation: preparing meals, shopping, housekeeping, laundry, and other errands. Insuring Clients
are as comfortable as possible.
Cashier/Customer Service
Walmart
2014 to 2015
Cashier/Customer Service
McDonald's
2009 to 2013
Jewelry Consultant
Sears - Springfield, IL
2010 to 2011
Education
High School Diploma in Skills Experience
Lanphier High school - Springfield, IL
2011
Skills
• Sterile Processing
• Sterilization
• Medical Records
• Medical office experience
• Insurance verification
• Hospital Experience
• Medical Terminology
• CPT Coding
Certifications and Licenses
CPR
driver's license
CNA
BLS Certification
Assessments
Customer Service Skills — Proficient
October 2018
Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Contact this candidate