Service Representative Customer
Resume:
Tyler Jerger
San Antonio, TX *****
******@*****.***
Tyler is a self-motivating bank contact representative with the ability to prioritize, multitask, and provides excellent attention to detail. He is eager to learn new skills, identify new learning processes. He serves as a resource to team members on escalated issues and works to provide feedback to upper management and leaders in order to improve processes. Lastly, he works to identify performance trends and develop solutions to remediate, strategize, and identify changes and impacts to performance and execute. Work Experience
Member Service Representative
USAA-San-Antonio, TX
May 2023 to Present
• Answer inbound calls from members and service all credit-card needs
• Communicated with empathy and patience. Identified solutions to ensure member satisfaction and deescalate situations
• Handle disputes, fraud reports, money movement, and general inquiries in regards to credit cards
• Collaborate with other departments to ensure member satisfaction
• Continuously seek opportunities to improve processes and procedures to enhance the member experience
• Always monitoring, tracking and abiding by risk management rules and procedures
• Process ACH transactions such as payments, balance transfers, cash advances Delivery Driver
DoorDash-San Antonio, TX
September 2021 to Present
• Deliver food and groceries to customers in a courteous and timely manner
• Provide customer service
• Communicate with customer to keep them updated with their order
• Collect Payments
• Request feedback on provided services and resolve issues, if any Videographer
Baller TV-San Antonio, TX
July 2019 to Present
• Record and Stream live sporting events in San Antonio area
• Setting up and taking down cameras, microphones, lighting, props, and other equipment
• Filming video on set and on location
Assistant Manager
Santikos theaters-San Antonio, TX
April 2014 to March 2020
• Input financial information (profits, daily totals, etc.) on Microsoft Excel spreadsheets
• Performed Administrative work (filed paperwork, answered phone calls, performed audits for movie theater screens and audio speakers)
• Kept track of inventory and stock through Microsoft Excel spreadsheet
• Handled cash registers
• Led a team of 10+ individuals during scheduled shifts
• Helped run various projects for general and operations managers
• Complete administrative tasks such as electronic filing, storing and quality results for workplace operations
Education
Bachelor's degree in Communications
The University of Texas at San Antonio - San Antonio, TX July 2021 to July 2024
Associate's degree in Communications
Northwest Vista College - San Antonio, TX
January 2017 to May 2020
High school diploma
John Marshall High School - San Antonio, TX
August 2012 to June 2016
Skills
• Microsoft Excel (3 years)
• Solving situations (5 years)
• Microsoft Office (10+ years)
• Time Management (6 years)
• Assistant manager experience (3 years)
• Leadership (3 years)
• Social Media (10+ years)
• Communication skills (10+ years)
• Basic Math
• Data entry (3 years)
• Microsoft Word (10+ years)
• Customer service
• ACH (Less than 1 year)
• Risk Management (Less than 1 year)
Links
https://thegamehaus.com/nba/nba-2022-summer-league-performances/2022/07/07 https://thegamehaus.com/nba/oklahoma-city-thunder-vs-chicago-bulls-recap/2022/01/28 https://thegamehaus.com/nba/oklahoma-city-thunder-vs-indiana-pacers-recap/2022/02/01
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