Customer Service Stone Mountain

Location:

Posted:

August 07, 2024

Dulce G. Salgado Andrade

678-***-**** I ****************@*****.***

EMPLOYABILITY SKILLS

●Task-Oriented

●Adaptability

●Strong Work Ethic

●Time Management

●Accountability

●Customer service (2+years)

●Leadership (assertive)

●Creative problem solving

EDUCATION:

STEPHENSON HIGH SCHOOL, STONE MOUNTAIN, GA

●Marketing Pathway (2022-2023)

●May 2024

WORK EXPERIENCE

Target –Barista at Starbucks- June 6, 2023 - September 1, 2023

● Preparing and serving hot and cold drinks such as coffee, tea, artisan, and specialty beverages.

●Preparing and serving hot and cold food items such as sandwiches and pastries.

●Cleaning and sanitizing work areas, utensils, and equipment.

●Cleaning service and seating areas.

●Describing menu items and suggesting products to customers.

●Receiving and processing customer payments.

●Ability to work unsupervised and give qualitative work.

●Worked in a fast-paced environment and able to work under pressure as part of a team.

●Pay attention to detail and able to multi-task at any given time.

Defy –Party Host/ Associate- September 2022 - June 6, 2023

●Upkeep the cleanliness and safety of trampolines.

●Enforce safety protocols and regulations to children and adults while jumping in the amusement center.

●Keeping a positive attitude towards the guests

●Confirming event details before guests arrive to the facility and ensuring their stay is up to par.

●Consistently asking guests if they need assistance to make their event successful.

●Regulating the payments when events are concluded, and guests are satisfied with our team service.

Neighborhood Cinema Group (NCG) CINEMAS – Dual/ Usher – October 20, 2021- September 2022

●Maintained and organized inventory.

●Prep concessions and other materials for the next working shift team.

●Controlled the cash flow within the Cinema by monitoring the cashier services and retail concession sales.

●Lead by example when training new employees through experience or tasks identified by NCG Headquarters.

●Report orally and in writing to higher management new ideas and customer complaints.