Quality Control Customer Service

M Mickey Mai

512-***-**** ************@*****.*** Pflugerville, TX 78660

SKILLS

• Team player attitude

• Sales experience

• Customer Service

• Problem-Solving

• Quality Control

• Time Management

• Attention to Detail

• Clear Communication

• Decision-Making

• Product Demonstration

LANGUAGES

Vietnamese

English

PROFESSIONAL SUMMARY

Dynamic and results-oriented professional with a proven track record at Selfie Booth Co, excelling in customer engagement and sales uplift. Skilled in problem-solving and quality control, adept at providing exceptional service in bilingual settings. Demonstrates a strong ability to manage time efficiently and lead teams to surpass objectives, embodying a team player attitude with a keen eye for detail. WORK HISTORY

April 2024 - Current

Brand Ambassador, Selfie Booth Co, Austin, TX

May 2020 - Current

Restaurant Assistant, Phil's Philly Grill, Austin, Texas Transported and set up photo booth equipment at various event locations, ensuring smooth and timely operations.

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Demonstrated and explained photo booth features to event attendees, encouraging usage and increasing customer engagement.

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Provided on-site support and operated the photo booth during events, ensuring a seamless experience for clients and guests.

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Utilized strong independent working skills and time management to handle multiple events and clients efficiently

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Handled physical tasks such as lifting and carrying equipment up to 75 lbs unassisted, ensuring setup and teardown were executed efficiently.

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Trained new employees in operational procedures and modeled duties for front and back house positions.

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• Increased sales by regularly promoting specials and upselling menu items to guests. Ensured smooth restaurant functions with effective team communication and coordination among staff members.

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• Maintained high standards of cleanliness, consistently passing health inspections with top scores. Performed regular maintenance tasks on equipment to ensure optimal functionality during busy periods.

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• Enhanced customer satisfaction by providing exceptional service and promptly addressing concerns.

• Addressed customer complaints and inquiries to verify satisfaction.

• Used two languages to communicate to customers: English and Vietnamese EDUCATION

Associates In Marketing

Austin Community College, Austin, TX

Honors Society Member

April 2024 -Present

Actively participate in an esteemed Honors Society program, emphasizing leadership development and community service.

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Collaborate on numerous group initiatives aimed at skill enhancement and fostering professional networking.

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Engage in a variety of workshops designed to cultivate new competencies and contribute positively to societal advancement.

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