High School Customer Service
Resume:
High School Diploma:
Patrick Henry High School
Roanoke, VA, United States
Attended Patrick Henry High
School from 2015-2019. Was in
Pre-Ap classes for my freshman
and sophomore year, the had AP
and Dual enrollment classes for
my junior and senior years.
Throughout my entire time in high
scool I had nothing less than a 3.0
gpa. Though I may have been
doing fairly well in my classes; I
still had my extra-curriculars, such
as football, NAACP, Chess, and
Project Discovery, which was a
program that helped student
choose which college or university
was est for them.
Some College (No Degree):
Business Management
Bluefield College
Bluefield, VA
I attended Bluefield college, now
known as Bluefield University
from the year I graduated high
school in 2019 to the year 2020. I
attended Bluefield as college
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Summary Of Skills
• Team Leadership
• Teamwork
• Problem Solving
• Easily Adaptable
• Analytical Skills
• Critical Thinking
• Fast Learner
• Preventive Maintenance
• Electronics Repair
• Calibration
• Equipment Maintenance
• Electronics Troubleshooting
• Accountability
• Radio Communications
• Strategic Improvision
Education And
Coursework
Highly-motivated employee with customer service, multitasking and time management capabilities and the desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. I am one of the most, if not, the most reliable person you'll ever meet. I am someone who will actually try my hardest to complete the task at hand. US Army - 94E Radio Equipment Repairer & Maintainer Fort Riley, KS
11/2020 - Current
Kroger - Cashier
Roanoke, VA
03/2016 - 10/2020
Rahshaun Poindexter
Career Focus
Experience
Repaired, maintained and troubleshot many different types of communications equipment.
•
On average I've inspected and repaired 6-7 1523 radios an hour on a day-to-day. Not including the multitude of additional equipment we are required to work on.
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On multiple occasions I have suggested different strategies that have made our jobs more efficient and improved the rate that customers would receive their equipment.
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Operated hand tools such as wrenches, pliers, screwdrivers and drills for repair work.
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Read blueprints and technical diagrams to understand the layout of the machinery being repaired.
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Performed routine maintenance tasks on electrical systems including replacing fuses, checking wiring connections and testing circuits.
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Diagnosed issues with malfunctioning systems and components using specialized testing equipment.
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Replaced worn or damaged components in accordance with manufacturer specifications.
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Provided training sessions for other technicians on proper installation techniques for machinery components.
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• Maintained an accurate inventory of spare parts used in repair jobs. Monitored all repairs to ensure they are completed within a specified timeframe.
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Performed system and component failure analysis using diagnostic troubleshooting techniques.
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Identified engineering documentation and maintenance manuals to assess design configuration and conduct repair actions.
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Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
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• Greeted customers and answered any questions they had about the store's athlete on a scholarship for
football and track & field all while
doing exceptionally well in my
classes for my major in Business
Management and a minor in
criminal justice. The later deciding
to take a different career path in
the army
products and services.
Verified that customers were of legal age to purchase alcohol or tobacco products.
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Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
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• Issued receipts, refunds, credits or change due to customers.
• Stocked shelves with merchandise when needed.
Assisted customers over the phone regarding store operations, product information and order placement.
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Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
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• Ensured compliance with all safety regulations within the store environment. Identified discrepancies between actual count and register balance; made corrections accordingly.
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Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
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