Material Handler Service Representative

Valentina Evans

****************@*****.*** · ** Cherry Hills Drive, Jersey Village, TX 77064 · 281-***-****

Objective

To secure a challenging and productive role in customer sales and service. Utilizing my proven bilingual skills and experience in handling customer expectations, driving sales, solving issues and growing business.

Experience

Daikin Waller, TX

Material Handler July 2021– Present

Handles, moves and stores various non-hazardous and hazardous materials within a warehouse, recording inventories.

City of Houston 911 Emergency Center (HEC) Houston, TX

CTO- Certified Training Officer March 2013 – August 2020

Initially hired as a 911 First Responder to process calls under high pressure situations and emergencies.

Promoted to new hire orientation and training, qualifying candidates to handle and take calls for Medical, Police and Fire. Trained new hires for emergency calls and dispatching appropriate with the emergency.

Utilized computer aided dispatch systems to accurately record and relay critical information, ability to work accurately and effectively under extreme circumstances and emergencies.

AT&T / Commercial sales and billing Houston, TX

Business Service Representative November 1973–June 2004, Houston, TX

Worked directly with business owners to design and implement customized telecommunications solutions that enhanced sales and profitability. Managed billing and sales adjustments to commercial accounts with detail and answered concerns ensuring customer satisfaction and sales growth. The objective of maintaining positive customer relationships to help grow their sales .Responsible for resolving FCC complaints and issues on behalf of AT&T Telecommunications, reporting directly to senior management.

Skills

· Computer skills, Windows and related applications – Word, Excel and PowerPoint

· Proven ability to solve and provide customer solutions utilizing a multitasking, detail oriented and “people first” approach.

· Awarded “top Sales” producer for ATT delivering both sales and business growth for the customers.

· Listening, communication, problem solving in both English and Spanish.

Certificates

Perfect attendance -COH, Perfect performance –City of Houston.

100% trainee’s passing rate-COH, Promoted to CTO for others to do the same. -COH

Consecutive Top seller in a 5 state area-AT&T,

Consistent Fortune 500 winner in each quarter 6 years in a row - AT&T,

Perfect Attendance-AT&T, Member of Winners circle of Excellence-AT&T

EDUCATION

John H Regan High School/ Diploma

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