Customer Service Relations

BARBARA FREEMAN

Glendale, AZ *****

623-***-**** - ***************@*****.***

PROFESSIONAL SUMMARY

Knowledgeable and dedicated customer service professional with extensive experience in Freight industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Proficient on most office machines

ACCOMPLISHMENTS

while working at Veritiv/Unisource was able to recover over $100,00 in freight claims

Customer Relations - Earned highest marks for customer satisfaction, company-wide.

SKILLS

Appointment Scheduling

Customer Relations

Shipping Procedures Understanding

Money Handling Abilities

Receiving Support

Filing

Warehousing Functions

Administrative Support

Attention to Detail

Payment Processing

Able to maintain most office machines

Data Entry

WORK HISTORY

05/2023 to Current Customer Service Representative R & L Carriers – Phoenix, AZ

Managed approximately 30 incoming calls, emails and faxes per day from customers.

Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike..

Investigated and resolved service and delivery concerns. Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients. 08/1988 to 05/2023 Warehouse Coordinator

Veritiv Operating Co, Unisource Worldwide – Phoenix, AZ Scheduled appointment for incoming freight claims

Coordinated seamless communication between different departments for smooth order fulfillment across all stages of the supply chain process. Verified accuracy of shipping and receiving documents and maintained records. Checked packages and merchandise for damage and notified vendors. Processed and assisted in paying freight bills

Processed expenses to send to AP for payment

Filed all freight claims and resolved 98% of all claims Prepared all paperwork for overseas shipments,approximately 5 a month Assist billing and account payable with any issues EDUCATION

06/2012 Bachelor of Science: Accounting And Business Management Colorado Technical University - Colorado Springs, CO

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