Graphic Designer Customer Service

Giovanna Alvarado

I’m a Jr. Graphic Designer and recent graduate from Casa Grande University with a strong passion for design, art, and illustration. Bilingual and detail-oriented professional seeking opportunities to further develop creative skills and explore the world of design.

11e Tioga St, 18103

Allentown, PA

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EXPERIENCE

Teru Webs, Remote: Freelance Web Designer

MAY 2024 to NOW

-Developed initial design concepts for websites, ensuring cohesive and visually engaging user experiences.

-Continuously enhanced design skills and techniques to align with client needs and preferences, ensuring high-quality and tailored outcomes.

-Consistently delivered high-quality designs within project deadlines, ensuring client satisfaction and project success.

Bath & Body Works, Whitehall: Sales Associate

MAY 2023 to NOV 2023

-Delivered exceptional in-store shopping experiences by engaging with customers, uncovering their needs, making product recommendations, and gathering information for ongoing engagement.

-Supported product replenishment activities, assisted with floor set execution, window changes, visual presentation, and marketing placement to maintain a visually appealing store environment.

-Adhered to company values, policies, and procedures while demonstrating effective communication skills, thriving in a fast-paced retail environment

American Eagle Outfitters, Whitehall: Brand Ambassador

JUNE 2023 to NOV 2023

-Accurately and efficiently managed cash register operations, processing both cash and credit card transactions to ensure smooth and reliable customer service.

-Assisted in inventory management by restocking products and maintaining store visual standards, ensuring an organized and appealing shopping environment.

-Provided exceptional customer service by assisting shoppers with their purchases and addressing inquiries, ensuring a positive and satisfying shopping experience.

Universidad Casa Grande, Guayaquil, EC: Assistant Graphic Designer

JAN 2023 to FEB 2023

-Revamped curriculum layouts by implementing visual style changes based on senior leadership feedback, enhancing overall design quality and user experience.

-Managed tight deadlines for curriculum redesign, ensuring accuracy and alignment with academic standards.

-Ensured consistency and coherence in design across different academic programs, enhancing the user experience both online and in print with minimal corrections, maintaining a fast-paced rhythm.

Mägala Design Studio, Guayaquil, EC: Graphic Design Intern

FEB 2022 to APRIL 2022

-Collaborated effectively with team members to ensure smooth workflow and project completion.

-Assisted in creating engaging content for social media platforms for various clients increasing follower participation.

-Developed multiple innovative packaging proposals, showcasing creativity and strategic thinking, which enhanced brand visibility and met client requirements.

Vértice: Data marketing and Advertising, Guayaquil, EC: Graphic Design Intern

FEB 2020 to MAR 2020

-Streamlined social media content creation process by efficiently handling assigned tasks for several clients.

-Assisted in adapting media graphics for various social networks, ensuring consistency and optimizing visuals for platform-specific engagement.

-Efficiently managed resources and deadlines, coordinating with the Senior Designer to deliver successful project outcomes on time and within budget.

EDUCATION

Universidad Casa Grande, Guayaquil,EC: Bachelor of Arts in Graphic Design with a track in Content Management and Digital Media

APRIL 2019 to JAN DEL 2024

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CEN (Ecuadorian North-American Center), Guayaquil,EC: English Proficiency

2010 to 2018

Required to take the “Examination for the Certificate in Competency in English (ECCE) Cambridge Test” to graduate the Course. Graduated with honors in the “Speaking” and “Listening” portion.

SKILLS

Adaptability

Bilingual Proficiency

Attention to Detail

Problem Solving

Branding

Creative Work

Motion Design

Social Media Design

SOFTWARE

Adobe Illustrator

Adobe Photoshop

Procreate

Adobe After Effects

Adobe Dimension

AWARDS AND CERTIFICATES

Universidad Casa Grande “Mutatis Mutandi” award, 2024

IAA, International Advertising Association Accredited “Bachelor of Arts in Graphic Design” meeting professional industry and academic standards, 2024

Latampack Contest Award for best Student packaging “Young Design”, 2021

a! Design Magazine Silver Mention in the “Student Packaging” section, 2021

LANGUAGES

English - C1 (Advanced)

Spanish - Native Speaker

PORTFOLIO

Behance

Drive

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