Human Resources Professional

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• A mission-driven HR strategist and change leader with 20+ years of excellence in building robust HR operations infrastructures and performance-driven cultures to facilitate organizational transformation across the corporate and government sector.

• Extensive experience in delivering strategic HR guidance across all levels of the organization while implementing organizational design and workforce management solutions to attract and retain top talent and optimize productivity.

• A collaborative SHRM mentor for HR students and professionals, specializing in coaching personnel and conducting leadership training programs to enable organizations to successfully navigate the fast-changing market and regulatory environments. AREAS OF EXPERTISE

Executive Leadership Human Resources Strategy Development and Execution Organizational Development Public Relations Strategic Planning Talent Acquisition Performance Management Change Management Succession Planning New Hire Orientations Benefits Administration Community Outreach Leadership Development Talent Management and Retention Employee Training and Development Mergers and Acquisitions CRM HR Consulting Bilingual Spanish CAREER HIGHLIGHTS

• Collaborated and consulted with 98 Store Managers to deliver effective and prompt resolutions on in-store relations and auditing HR practices at Don Roberto Jewelers.

• Achieved a 50% reduction in advertising costs by implementing a Referral Bonus Program.

• Accomplished a decrease of Ex-Mod from 376% to 95% by managing worker’s compensation claims and analytic reviews.

• Provided training, consulting, and counseling to over 25 Management team members and initiated a quarterly 10-week Wellness Incentive Program for employees at Embee Inc.

• Delivered a 40% to 80% increase in sales profit margin in six months at ATI Claim Services while overseeing advertising and marketing strategies monthly.

• Implementation of Covid19 state regulations and CDC guidelines throughout 98 stores and corporate office. Ensuring modification procedures were acknowledged and followed by all employees; those working remotely and customers in general. PROFESSIONAL EXPERIENCE

LFTM CONSULTING, Orange County, CA

Independent Human Resources Consultant Jan 2023 to Present

• Advisor for small to medium business clients, providing professional human resources and workers’ compensation consulting, professional leadership coaching, compliance, development training, payroll processing and employment solutions. Audit HR department organizational practices and LOA procedures. Travel to clients’ worksite on hybrid schedule. DON ROBERTO JEWELERS, Orange County, CA

Director of Human Resources Jul 2015 to Nov 2022

• Led a team of nine HR members in the HR department, trained and mentored personnel, and managed a 700+ employee database while providing strategic guidance to eight Regional District Managers and Executive Board in all company relations.

• Examined HR policies to ensure legal compliance and monitored the implementation of all applicable federal and state requirements while coordinating ongoing management training for legal compliance and development.

• Directed employee relations processes, including resolving questions, concerns, conducting investigations, and providing recommendations. Oversaw and negotiated legal cases and Workers’ Compensation claims for settlement.

• Oversaw recruitment processes, including securing online posting resources, safeguarding a centralized Applicant Tracking System, conducting pre-screening interviews for Corporate Office applicants, and assisting with the selection process.

• Offered resources for new employee 'onboarding,' including ensuring the completion of all new hire orientation, assessing and processing all new hire paperwork, and coordinating benefit enrollment information.

• Managed 401k quarterly enrollments and mid-year/year-end tests, and oversaw performance management and improvement systems, including the facilitation of training workshops for Management. ELIZABETH FLORES, PHR, WCCP, CRTO, HIPAA

BILINGUAL SENIOR HUMAN RESOURCES PROFESSIONAL

Yorba Linda, CA 92887 • Mobile: 714-***-**** • **************@*****.*** • LinkedIn

• Collaborated with Benefit Brokers/Providers in Policy Renewals and Open Enrollment for employee benefits while directing workers’ compensation processes and maintaining documentation and claims reviews with the insurance carrier.

• Coordinated open enrollment processes, including reviewing current health plans, working with the broker to obtain new plan bids, partnering with the CFO to assess pricing options, and processing all employee enrollments. TRIUMPH GROUP, INC./EMBEE DIVISION, Orange County, CA Human Resources Manager Jan 2013 to May 2015

• Led the daily demands of an HR department while undergoing an acquisition/merger, introduced a new corporate employee handbook, and restructured policies, procedures, and training initiatives.

• Reported directly to the Division President and the VP of Human Resources at the PA Corporate office while administering succession planning, performance management reviews, goal planning, and employee engagement surveys. EMBEE, INC., Santa Ana, CA

Human Resources Manager Jun 2005 to Dec 2012

• Administered the Human Resources department's generalist functions, maintained and updated a 400-employee database, and assisted the company’s Executive Vice President.

• Republished a revised Employee Handbook, printed in 2007 and subsequent updates, and coordinated/delegated duties to an HR Assistant and Payroll Representative.

ATI CLAIM SERVICES, La Mirada, CA

Branch Manager May 2001 to May 2005

• Provided Property and Casualty and Workers’ Compensation clientele with contracted staffing of Insurance Professionals, led the daily functions of the Orange County/LA branch office, and supervised two office personnel/100 outsourced staffed employees.

• Oversaw new business while retaining existing client business, administered the issuance and review of client agreements and service contracts, and supported the San Diego affiliate office with Northern California client services.

• Organized and attended weekly Board of Directors meeting on business prospects and directed advertising and marketing strategies monthly.

• Facilitated and exhibited services at three major insurance conferences and forums, including Management Services Conference, Property and Casualty Claims Conferences, and the Workers’ Compensation Forum. ADDITIONAL EXPERIENCE

Workers Compensation Claims Examiner • SEDGWICK JAMES INC., Irvine, CA EDUCATION

BA: Management and Media Communications • Biola University • La Mirada, CA CERTIFICATIONS/LICENSES

• Licensed Life Agent • Licensed Real Estate Agent • Certified Career/Development/Life Coach•

• Certification in California Workers’ Compensation Insurance Education • Certification in Human Resources Management (PHR)

• Certified Radio and Television Operator (CRTO) • Certification in Train the Trainer - Discrimination/Anti-Harassment

• HIPAA Certified

PROFESSIONAL AFFILIATIONS

• Professionals in Human Resources Association (PIHRA) • Advisor – South Orange County

• Executive Coaches of Orange County (ECOC) • Board Member • League of United Latino American Citizens (LULAC) Youth Empowerment Council #3292 • Board Member

• Society of Human Resources Management (SHRM) • SHRM Mentorship Program TECHNICAL EXPERTISE

• ADP Workforce Now – 2023 V • AS400 – IBM Store System • LaserFiche Records Software • iCIMS – Applicant Tracking System • Compligo – HR Compliance Software • Ceridian HR/Payroll Latitude 3.0 – 2014 • Ceridian Self Service 3.0 – 2014 • TriCor Employment Screening • Microsoft Office Suite • Sage Abra32 (HR Software Version 7.62) • GoldSuite2 (HR Payroll/Timekeeping Software) • ACT1 – Information Database Program • MAS 90 – Payroll/Accounting (DOS/Windows Version) • PayChex Payroll Software (Windows Version) • ADP PC/Payroll • Hire Check • TempTrax (Employee Database Program) AWARDS AND HONORS

SHRM Mentorship Award • Society of Human Resources Management

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